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Cannon MG3620: Connection failed. Use another method for setup. Follow the on-screen instructions.

chromagic
Apprentice
  • I am trying to connect my new Cannon MG3620 printer to my Windows 11 PC over WiFi by running win-mg3600-1_1-n_jucd.exe setup.
  • I am using a AX3000 4-Stream Wi-Fi 6 Router for my WiFi LAN
  • The setup lists the printer as per the window below, but after clicking Next the following window immediately indicates "Connection failed. Use another method for setup. Follow the on-screen instructions."

How do I resolve the error that follows this below window?

Screenshot 2025-01-12 at 19-06-45 Slide 1 - setup_mg3620_win.pdf.png

Screenshot 2025-01-12 191343.jpg

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

The printer supports 2.4Ghz wireless that uses WPA2 encryption.  Please log into your TP-Link router and ensure it's meets these requirements.  

This might require giving each network broadcast a unique name or temporarily disabling the 5 and 6G broadcasts temporarily while connecting to the 2.4 GHz network.  Also ensure the encryption is set as WPA3/WPA2 or WPA2 to ensure backwards compatibility.

~Rick
Bay Area - CA


~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

Thanks for your quick response!

It does not appear I can directly disable the 5G in the router settings.

However, would enabling a guest network with the 2.4G setting I selected below be an alternative that would work?

Screenshot 2025-01-12 213827.jpg

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