01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
11-21-2015 05:52 PM
There is nothing on the Horizon that says Canon will change its business model or treatment of loyal customers. That's why we NEED cpmpetition ... and we have it.
Personally, I will NOT give Canon permission to do this again ... at least not to me. I followed up with them - technical support, customer service and headquarters administration. Canon is only looking to minimize the damage and keep doing what it has been doing.
The heart of their printer products, the print head, has been failing in scores of models. They did NOTHING for their customers until they face a Class Action Lawsuit. Now they HAVE TO. That's all you need to know about Canon!
11-21-2015 07:38 PM - edited 11-21-2015 07:41 PM
So,
I was one of the early people who complained about a dead UL052 printer. And, yeah, Canon even offered to give me a freebie a couple of months after the original complaint. Not that I could have done anything about it: I had already bought a replacement and had taken the MP610 to the recycle facility.
So, today, sent off the paperwork for the $50/$75 class action settlement. I guess that's closure, of sorts.
But the whole business left a very bad taste in my mouth. I liked the MP610: Two paper paths, easy to stick envelopes/checks into, good place for regular printing. And there have been no replacements on the market that match, even now, those decent specs. I was once a loyal Canon fan; heck, Canon was one of the first companies, ever, to make the hardware for the original laser printers that HP went onto fame with. I remember that, and their good innovations in the camera and printer space. I used to recommend Canon printers to friends and family; that's not me making stuff up, yeah, I really did do that.
No more. I've bought a couple of other printers for myself and helped close family members pick and choose a couple of others. And they weren't Canon. I will never buy a Canon printer again.
That MP610 failed within a month of a firmware update from Canon. Given the huge numbers of printers that failed in that time frame, I have to believe that all those failures were on purpose, most likely to drum up business. Somewhere, there's a pointy-haired marketing executive within Canon who pushed this through; whether it was panic with all the competition, or slowly declining sales; or just a sociopathic need for a bump in sales to improve stock options; or whatever, the "fix" went in.
Heck, I don't know. It might have actually been an honest mistake. But...
I haven't heard word one from Canon about an apology. And, I guess, there likely will never be one, businesses being businesses.
But there's these two terms: "Goodwill" and "Reputation". Goodwill actually shows up on the corporate balance sheets. Reputation is what you get when you play it as straight as you can. Reputation doesn't mean you don't make mistakes; it means you own up to the ones you do make, and try to do better. People really do understand that, even if the stock analysts don't, and, over time, can come to trust a company. And, in my mind, Canon has managed to destroy their own Trust and Reputation on this issue. Who in their right mind would buy a Canon printer after this?
Hmph. I wonder if their external accountants will take into account the loss of their Goodwill in the balance sheet?
KBeck
11-21-2015 09:10 PM
I couldn't have said it better myself, I was a huge Canon fan, like you I promoted Canon without hesitation, every part of their business was good, until, like you say, suddenly all went haywire, they neglected, would not even answer, not even after the thousands and thousands of complaints, they just ignored their loyal customers, like they didn't even exist or matter. I was even kicked off their sight because I said and asked God for His help, what else can we do, no one seems to care. Please keep posting here, you may never see my posts again now that I have mentioned God again, but that's how I live.
God bless you and Canon
Jim
@KBeck wrote:So,
I was one of the early people who complained about a dead UL052 printer. And, yeah, Canon even offered to give me a freebie a couple of months after the original complaint. Not that I could have done anything about it: I had already bought a replacement and had taken the MP610 to the recycle facility.
So, today, sent off the paperwork for the $50/$75 class action settlement. I guess that's closure, of sorts.
But the whole business left a very bad taste in my mouth. I liked the MP610: Two paper paths, easy to stick envelopes/checks into, good place for regular printing. And there have been no replacements on the market that match, even now, those decent specs. I was once a loyal Canon fan; heck, Canon was one of the first companies, ever, to make the hardware for the original laser printers that HP went onto fame with. I remember that, and their good innovations in the camera and printer space. I used to recommend Canon printers to friends and family; that's not me making stuff up, yeah, I really did do that.
No more. I've bought a couple of other printers for myself and helped close family members pick and choose a couple of others. And they weren't Canon. I will never buy a Canon printer again.
That MP610 failed within a month of a firmware update from Canon. Given the huge numbers of printers that failed in that time frame, I have to believe that all those failures were on purpose, most likely to drum up business. Somewhere, there's a pointy-haired marketing executive within Canon who pushed this through; whether it was panic with all the competition, or slowly declining sales; or just a sociopathic need for a bump in sales to improve stock options; or whatever, the "fix" went in.
Heck, I don't know. It might have actually been an honest mistake. But...
I haven't heard word one from Canon about an apology. And, I guess, there likely will never be one, businesses being businesses.
But there's these two terms: "Goodwill" and "Reputation". Goodwill actually shows up on the corporate balance sheets. Reputation is what you get when you play it as straight as you can. Reputation doesn't mean you don't make mistakes; it means you own up to the ones you do make, and try to do better. People really do understand that, even if the stock analysts don't, and, over time, can come to trust a company. And, in my mind, Canon has managed to destroy their own Trust and Reputation on this issue. Who in their right mind would buy a Canon printer after this?
Hmph. I wonder if their external accountants will take into account the loss of their Goodwill in the balance sheet?
KBeck
11-22-2015 08:25 PM
Mp620 with incorrect printhead error. Tried all suggested methods and new ink. Very reluctant to purchase a replacement print head as most responses indicate the print head is not the issue but rather some sort of obsolescence planned by Cannon. I loved this printer, but I wil not repurchse with this brand. Shame on them for forcing consumers to resort to legal action just to get what they paid for. I have a seriously old HP that has hobbled along for over a decade. WTH Canon?
11-23-2015 02:34 PM
I've given up on my MP830 as a printer. (It was great for a long time.) But you'd think they'd at least let it continue to function as a scanner. No go. Has anyone figured out a way to get it to scan?
11-23-2015 06:06 PM
Your out of luck, Canon has written us off, most are like you, good customers that Canon is willing to sacrifice for a few bucks, I lost about $100 or more in ink, and a very good multifunction printer that I really liked. But no go, nothing we can do buy complain here, I will continue to follow this page until they finally take it down. Too bad, I really liked their products, but our only choice is to try and find non Canon products to replace it.
God bless you and Canon
Jim
@ctm99 wrote:I've given up on my MP830 as a printer. (It was great for a long time.) But you'd think they'd at least let it continue to function as a scanner. No go. Has anyone figured out a way to get it to scan?
11-24-2015 01:24 PM
UPDATE: CLASS ACTION LAWSUIT HAS BEEN FILED AGAINST CANON FOR U052 ERROR ISSUE.
DEADLINE DECEMBER 7, 2015 CASE 1:14-CV-00607-SS
DO A GOOGLE SEARCH AND YOU WILL FIND IT.
11-24-2015 06:14 PM
@Yankfroggy wrote:UPDATE: CLASS ACTION LAWSUIT HAS BEEN FILED AGAINST CANON FOR U052 ERROR ISSUE.
DEADLINE DECEMBER 7, 2015 CASE 1:14-CV-00607-SS
DO A GOOGLE SEARCH AND YOU WILL FIND IT.
If you are successful you may get enough to buy a new ink cartridge, what I don't understand is the scanning part won't work amd it has nothing to do with printing, some people believe it is simply a but that shuts down the printer, for some unknown reason. I wonder what Canon would do if I paid them with a cheque that had the print vanish after it had been processed. I think I wouldn't get away with it that easy.
God bless you
Jim
11-30-2015 12:33 PM
Same problem here 😕
MG5350
It also happend with my previous printer IP4850 .. after a while it just stops.
12-04-2015 02:05 PM - edited 12-04-2015 02:10 PM
I got the error after 2 yrs, mine was MG5320. The printer is sitting on my desk for the last 10 days, while I keep on trying new methods to "clean" the head. I would really appreciate, if Canon would send me a replacement, asap.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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