Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[brendasprinter]

Same problem here with a printer that was otherwise working ok for years. Hard to believe how long this thread has been going on.  I bothered to register on this forum just to post a reply so Canon knows they lost yet another customer.  I get problems can happen to any piece of equipment from any company. But this is an obvious defect and not owning up to shows a lack of integrity.  We had this one printer with the print head problem and actually have another canon. And we've had others in the past. Will not buy another one out of principle. So long Canon. 

[SandraCp]

I can't even believe that this message exists. Whose printer anywhere would have the wrong printhead installed?

[SquiggFSM]

So this issue continues to rumble on, renamed 1405...

Happened to my MG7550 a couple of days ago...

i was prininging out a 30 page document, and it was only when the printer had finished that I realised that something was wrong as only the first 10 pages had any ink on them. The printer had kept going to the end of the print job, it just stopped putting the ink on the pages...

When I tried to reprint the missing pages that’s when the wrong print head 1405 error occurred... and it’s been dead ever since.

The way my issue happened, confirms that there is in fact nothing wrong with the printhead, and something else, possibly more nefarious is going on.

Ordered an Epson to replace it, can’t see me buying another Canon Printer.

[SandraCp]

Me, too. Can't even understand why that message exists.

Can't contact them without the serial number, can't move this heavy thing around by myself to look for it.

[SandraCp]

Once this message appears, the printer is trash. Going out today to buy an HP.

[mnerren]

I was just trying to print out some documents for a legal hearing this morning and I got this error.  I'm so ticked off.  I tried the reset instructions but it doesn't work.  This printer is not even that old.  Just out of the blue it has the wrong printhead.  I haven't changed the printhead.  Is there a class action suit on this?  If so I want in.  I have to run up to the fed ex store and print these off so I can have them for the meeting in 3 hours.  I don't have time to go out and buy a new printer and set it up for this. 

[nerfninja]

MG7520 just died with this error. I printed a one page school form successfully. Then I reprinted it, and the error popped up. 

I tried the reseat procedure twice. I even cleaned to contacts on the print head and the pins on the printer main body, but neither had any effect. 

[sweerek]

Like hundreds of others have posted, no luck with ANY repair method.

At least the YouTube 'solved' videos are funny.

[ekirock]

Hello, same problem with my MG5650 !!! It's a shame for Canon !!! Let's spread the info of this planned obsolescence on twitter, newspaper, facebook everywhere !!!!

[willdread]

This is still happening in 2019! Different code: 1403 instead U052, but same reason. Printer MG6650