Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[RealEstateinMic]

2 year old MX860, no problems ever.. in fact, I bragged on it, as it did everything well.  

Turned it on one Monday after a long weekend over New Years, and U052.. Canon's "fix" of 13 or so steps produced no results.. cost of a new printhead is @= to the price of a new printer.  

Brother All-in-One Laser ordered from Amazon.  

If this goes to class action, count me in.

[Pinkulo]

Count me in. Actually had my MP530 for over 7 years and just got this today , last printed yesterday.  Nothing I do resets it.  If this is some ploy to buy from Canon...it will not work.

[susnyk]

Me, too.  MP620.  Printed just fine yesterday - today the error.  Before I found this forum, I spent about three hours, including going out and buying new ink.   No luck. 

[vin_man]

I also received the error today on my MX892.  Same issue with power died on printer and had to pull plug from socket and reseat multiple times before power was finally restored to printer.  Once power was restored, I got the error message.  Have reseated print head multiple times.  Spoke with technical support and they are telling me I need new print head.

One step they had me do during reseat process was, after putting ink cartridges back into the head, close cover, then pull the power plug.  Hold the on button for 10 second.  Release on button.  Then plug machine back in.

The extra steps did not help at all.  I still have the error and can only hope that a replacement head will fix the issue.

The bummer is I just purchased 2 more Canon printers for family members.

[JLH]

TAKE THEM BACK!!!!!!!!!!!

[eclypse3demons]

I am in the same boat, about a year old or so MX870 worked perfect till this week, then U052, cleaned, then replaced the printhead, guess what no go.  

I got a copy of the service manual for the printer, only options are clean, reseat, replace printhead, or replace the logic board. (motherboard)

There are no other fixes.

Utter garbage.  Wasted money following instructions just to have a new printhead but not be able to use it.  There has to be a way to get them to come up with a system to self test the internal logic boards without having to tell us its the printhead.  Come on...

[mystory2004]

I had the exact same experience.   Once one full year passed, the message .... wrong print head showed... Is it on a timer?

[jacorallo]

I have just had the dreaded uo52 appear after replacing 2 ink heads. I am so disappointed in Canons quality control which up to now has been very good. With the cost of a replacement printhead it is more economical to buy a new one. Sad day for the environment!! Class action I am in!!!

[Trelution]

I had this error pop up mid printing on my 2y/o  MG5320. It has never had a problem then all of a sudden this error has basically bricked it. I just find it enfuriating that O.K. say the printer part is screwed. Let me use the other features that don't require the printer, not hold it hostage behind an error message! Has anyone ever brought back one from this error? All my googling didn't turn up any solutions. I took out all the ink and print head and unplugged the thing overnight even. I have always loved canons printers, but this might make it the last one I ever buy.

[eclypse3demons]

Anyone else get a PM from Canon ITS to replace their printer?  I just got a PM from canonfriends@cits.canon.com with an offer to send my printer in for a replacement.....