Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[Yada]

Hi fellas, greetings from Europe, you can add models MG5650 and MG5750 to the list. The last one is brand new out of the box and after inks are instaled printer show Support code 1405 The type of print head is incorrect.

The older one came up with the same error after little more than a year.  

Anyway it seems that they made major **bleep**up with the printheads or and firmware. 

[P_Rapley]

Me too. MP610, several years old, but almost trouble-free until now.

It was copying fine today until about 5.30 UK time, when, without my doing anything to it at all, I tried to scan, upon which the error message appeared (U052).

Like everybody else, I did all the unpluggling, reseating, button pressing etc., but to no avail.

Found this site.

Could it be that this fault is triggered by scanning?

I had been considering a new Canon - but not now.

[dms68y]

Same U052. Pulled it out, reinstalled, same error.

[dms68y]

MX885

[Brades]

Me too after about 45 years on an MP970.

[Brades]

Have the UO52 after 5 years on my MP970.  Time cost has been significant.

[lanfunzu]

I have Canon MG5220 and I was just using the printer about 3 weeks ago, now suddenly this error shows up.

I hate the fact that there is "nothing" we can do about it, because surely we should be able to reset the software somehow... 

As much as I want compensation from any class action, this is just a horrible error.  arg...  

I love Canon and have been using Canon cameras forever, I was considering buying a new camera but this is taking me aback...  what happened to making quality products?  It's all about making NEW products now.  That really sickens me.  

[Nigelprice]

I have a canon MP630 just replaced printhead because of this error still the same. Is there any updates please

[Malinya]

I have the same problem with my MX726 only had a year, previously had HP printer, it seems this problem can't be fixed, so looks like I am leaving Canon forever.  And I have a good supply of inks I now can't use.

[vincejr]

Hi everyone

I have an MP530 that has worked great for years.  I don't print that often, but I scan and fax a LOT.  Over the time that I've had it, I've only replaced the ink tanks about 6 times!!  So overall, I have not had a high volume of pages run through it, very low considering it's only had ink replaced 6 times.

Now I have this U052 error.  So I bought all brand new ink.  That didn't fix it.

So I bought a new print head and replaced it.  That still DID NOT FIX IT.  This is unacceptable!!!!

By now, I could have bought 2 new printers!!

I want canonfriends@cits.canon.com ... or @canonfriends to PM or contact me directly.  I would like a replacement printer!!  

Other people in this thread have gotten replacement printers due to this error, it is only appropriate to extend that offer to me and the others in this thread, especially since I have followed all of the directions and replaced all of the parts out of my own $ pocket.

The WORST part of this is, the printer is still perfectly usable to Scan or Fax, but because of their firmware design, those features are locked out!!  To lock out these features for an unrelated fault is a design / programming decision is definitely questionable and clearly a case could be made that the devices are designed to fail in ways that FORCE the user to replace the entire device.  The other features of the printer should NOT be locked out if the printing functions are the only thing causing an error.

canonfriends@cits.canon.com AND/OR @canonfriends .... PLEASE CONTACT ME.

Thank you

Vince