Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[Yankfroggy]

No sure but you could ask. Call the Angeion Group in Philly directly. (215) 563-4116.

Good luck.

[tibbsms]

My error code is 1403 on Pixma MX922, stopped in middle of printing - removed printer head, cleaned it and replaced still same code, this is riduciuous that so many have this mappening and they are doing nothing about it, this is 4th Canon printer we have owned, and will not purchase another!

[tibbsms]

Canon MX922 has same problem, not on this list but just happened with mine, even replaced the ink cartridges, extra cost of course and still nothing - ridiculous!

[tjatwal]

The MX700 landed in the recycle skip with a satisfying crash. I now live in a Canon-free zone.

[lew24]

What models are included in the lawsuit?  I want in.  My MX892 just gave me this message this morning.  Canon told me I'd have to buy a new printer as "print heads do go bad."  They told me $90 for a new print head or $80 for a new printer. 

[petethepen]

YOU CAN ADD THE PIXMA MG8150 TO THIS LONG LIST OF PRINTERS WHICH HAVE HAD THIS PROBLEM.

[crispy_p]

Hello from the UK to everyone in this thread and thanks to those of you who have taken a stand on this.

We have an MP610 and it's been a great machine over the years. This issue started about a month ago and it seemed to be resolved (just once) by unplugging, taking out the cartridges, starting up and then reseating the cartridges - then it came back the next day and wouldn't go.

It frustrates me so much as the kit is all there and is working beautifully, it's clearly something under the bonnet in the software that is causing the issue. It seems to me that there is so much needless waste in the world and I am generally much happier to spend a little more and get something that will last the distance and can be repaired/kept going.

Anyhow, I've now had to buy a replacement machine because my daughter has got worried about printing out schoolwork etc, but I am very interested to see how Canon respond to being held to account like this.

Thanks again to those who have had the gumption to get some answers - I salute you.

CP

[kidonthehip]

Well it has been well after 2 years since this topic has been brought up.

Thank you for every one that has been keeping this forum alive, I wish I had found it sooner before I bought my Canon MP600 printer scanner and replaced its cartridges thinking that would solve the problem.

I have now also replaced my printer, now knowing it is junk.

Obviously, Canon does not give any care to its consumers interests, and I will never buy another of their products again, that includes my latest camera, which is now a Panisonic LUMIX GH4 Professional.
Thank you Canon for ignoring your customers and making a terrible below average product.

[petethepen]

Guys.  See the posting 3 or 4 above.  There has now been a settlement of the U052 (Printhead) error.  Canon (USA) has agreed to reimburse those who have experienced this problem with $50 cash or a $75 voucher subject to certain conditions.  You can Google Canon inkjet printer settlement or go to this link:  https://topclassactions.com/lawsuit-settlements/closed-settlements/170371-canon-inkjet-printer-class... to get further information for a claim.  Unfortunately, for folk like me who purchased their Canon printer in the UK and have had the problem, there seems to be no settlement forthcoming.

[JohnWPB]

Add an MG5220 that has printed probably printed less than 200 pages to the list.  I was about to purchase another Canon, as I have used them exclusivly for years.  Looking to find a solution to the error, I found this thread on this forum.

After reading a majority of this thread, and see how Canon has stood behind their product (Insert Sarcasm Here) I swiftly switched over to an Epson WF-7620 printer.  I was just about to upgrade my Canon DSLR for a newer model, but after this printer fiasco, figured I will give Nikon my hard earned money instead to go to a fully Canon free household.