Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[Fromjim]

I don't think it would make a difference, Canon is Canon, the biggest and the best, too bad it went to their head, they just say no and we have to take it. all we can do is take our business else where. Too bad, as I look around my home I see all the wonderful products made by Canon and now I'll have to find a replacement for them since I know now and for sure Canon isn't going to do one thing to help us.

May God bless us and forgive them

Jim

[Fromjim]

I think you have said what all of us are thinking, hit them where it hurts, $$$ when the share holders hear of this Canon will have to act, like it or not, this is the age of instant communications, news travels fast, bad news faster, don't give it, tell everyone, tell your Grandmother, shout it out for all to hear.

Listen Canon, on a clear cool night you will hear the hopeless cries of your customers pleading for help.

God bless all

Jim

[Fromjim]

I have been complaining since the beginning and never, not once, received help from Canon, they just flatly refuse to help.

God bless

Jim

[GuyNamedJoe]

Did you register the product on Canon's website! If so, that substitutes for the receipt!

[Towboatman]

I can not recall if i did or not, on most items i purchase i do that as soon as its out of box so maybe i did, as i get emails from canon from time to time and never purchased anything from there online store.

[AmICannonFodder]

hello, i'm sorry to say I have to add myself to the surprisingly long list of unhappy Canon customers who have been affected by this U052 error issue, rendering my Canon MP540 printer absolutely useless, plus the wasted investment in ink cartridges.  My daughter is in the middle of her final school exams in the last year of her schooling and was distressed not to be able to do some vital printing when needed.  Hardly leaves a good impression of this brand for a young person who would be a potential customer for a lifetime, not to mention older folk such as her parents.  Any compensation or response, Canon?  Or do you think you can easily get new customers to replace all of these apparently now diehard anti-Canon consumers on this forum?

[GuyNamedJoe]

So go to the website and check, already! Use email address as ID and "forgot password", if it applies. Login and see if printer was registered.

[GuyNamedJoe]

http://www.canoninkjetprintersettlement.com/

Read and follow instructions.

[Towboatman]

thanks did not think about that will try.

[Fromjim]

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@AmICannonFodder wrote:

hello, i'm sorry to say I have to add myself to the surprisingly long list of unhappy Canon customers who have been affected by this U052 error issue, rendering my Canon MP540 printer absolutely useless, plus the wasted investment in ink cartridges.  My daughter is in the middle of her final school exams in the last year of her schooling and was distressed not to be able to do some vital printing when needed.  Hardly leaves a good impression of this brand for a young person who would be a potential customer for a lifetime, not to mention older folk such as her parents.  Any compensation or response, Canon?  Or do you think you can easily get new customers to replace all of these apparently now diehard anti-Canon consumers on this forum?

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I have been following this for months and I really think Canon regards us as disposable, they have more customers than they can serve properly, that's probably why they neglect their long time customers, I for one own quite a few of their products and have found them to be of very high quality,before this notorious incident I found Canon very hard to deal with, even getting help to use their products was near impossible.  The instructions with Canon products seem way to compuclated, it seems most are simply machine translations that don't apply in english.  One thing they do have is good, solid well made products giving the very best rendering of what ever we have, photos, scanning, printing, on and on, one thing they don't have is loyalty and customer service.  What you get is the very best you can buy, when it fails, you are on your own.  If Canon could blend the two together they would be one might powerful company, no one would look else where once they bought a Canon product, as for now we are forced to look else where simply out of good logic.

May God bless you and Canon

Who know, even Canon can change

Jim