Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[taraboo270]

Just as the previous 106 pages of people have described...same error here,  same troubleshooting experience here.  Now this class action lawsuit?....what a joke!  

Number one,  how do you propose we print out the claim form?? with our printers that dont work?

Number two, hope you all have your reciept from buying this junker,  I sure dont.  

Number 3...even if I did, I have already wasted more time on this issue than I care to and after typing this, I will consider it a lesson learned the hard way.  In the trash this thing will go.  Or should I jump through all the ridiculous hoops of filling out this and that, finding proof of purchase blah blah blah for what??   50 bucks???? or a $75 voucher to buy more canon garbage?  Nah I'll pass.  

Anyone want to buy a case of ink (cheap) for your new Canon that your going to buy with your voucher? 

Cut your losses and buy another brand.  BTW, stay away from Kodak too! 

[fraivert]

 Sorry GuyNamedJoe.

As most Americans, you believe that America is Universal...

But only Studios are!

I repeat: No Canon customer service et no class action possible in New Caledonia!

Full stop

[GuyNamedJoe]

@ taraboo: Did you register your printer on the Canon Website after you bought it? If so, purchase receipt not necessary for claim ...check website instructions again!

[GuyNamedJoe]

@ fraivert: When I called the Sales Department here in North America and mentioned the lawsuit, they referred me to the settlement website. You may want to call the Customer Service Number out there and ask if they are doing anything for THEIR customers in view of the US Lawsuit Settlement. Otherwise it may take a separate Class Action in your area to motivate Canon. The printer issue is with ALL of the relevant Models! Someone or some group may have already started a similar suit.

[bckspack]

Has anything happened here?  I've got a MP960 that just came up with this error code and of course I'm stuck.  What's next?

[bckspack]

Did you get anywhere on this?  

[thezillionthsue]

I suggest you read the thread!

[Fire91]

Yup.  I was just torpedoed and sunk by U052.

Never again, Canon. Never again.

[GuyNamedJoe]

If you registered your printer previously on the Canon Website, you don't need a receipt. Re, printing our the claim form: SERIOUSLY?You don't have a friend or relative who has a computer with a working printer? WOW! Lastly, you have a chance to pickup $50 from Canon to use ANYWAY and ANYWHERE you want! Not smart to take counsel from your anger!

[GuyNamedJoe]

Yes! I processed my claim IAW Canon website instructions. Court must approve settlement before payments are released. Scheduled Court Date is December 14, 2015. I sent in my claim. Now it's just a matter of patience.