CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

[jeffbon]

My Canon mx920 suddenly stopped printing black text (PGBK).  However, it passes all the maintenance  tests.  It prints the PGBK grid perfectly.

Any ideas?

[Caemene]

Hi jeffbon,

To provide optimal assistance, additional information is needed. Please reply with the information requested below:

• Does text not appear on documents being printed from the computer or copies from the printer?
• When printing images do they appear discolored?
• Could you reply with an image of the most recent Nozzle Check Pattern?
• Could you reply with an image of the currently installed ink cartridge lables?

[jeffbon]

.

• Does text not appear on documents being printed from the computer or copies from the printer?
  TEXT DOES APPEAR WHEN MAKING COPIES. TEXT DOES NOT APPEAR WHEN PRINTING FROM THE COMPUTER SCREEN. 
  
  
• When printing images do they appear discolored?
  NO
  
  
• Could you reply with an image of the most recent Nozzle Check Pattern?
  ACTUAL PRINT IS CLEARER.
  
  
  
• Could you reply with an image of the currently installed ink cartridge lables?
  

[ArthurJ]

Hi jeffbon,

Since the PGBK Black ink will print during the nozzle check and when making Black and White copies, we will need to check your driver.

What version of Windows or Mac are you running.

We look forward to your reply.

[jeffbon]

WINDOWS 10  64 BIT

[Caemene]

Hi jeffbon,

To continue troubleshooting this issue, please go into Devices & Printers (under COntrol Panel) and attempt to print a test page from the printer's driver.

After printing the test page, remove the printer from the printer list and reinstall the driver from the Canon website. Click HERE to access the most current driver available. Once the new driver is installed, restart the computer and perform a test print from the computer again.

[kmelichercik]

I saw the reply for Windows.  Can you help me with my Mac?  Thank you.

[Patrick]

Hi kmelickercik,

I am going to assume that you own the PIXMA MX922 and youir PIXMA MX922 is not printing black.

When you printed the Nozzle Check, does the black grid appear at the top of the page?

[kmelichercik]

Yes, the nozzle check came out fine; however, it's still printing red not black.

[Patrick]

kmelichercik,

Please follow these steps:

 1.  Turn your PIXMA MX922 on.

 2.  Press the MENU button on your PIXMA MX922.

 3.  Select Setup and press OK.

 4.  Select Device Settings and press OK.

 5.  Use the up or down arrows to select LAN settings and press OK.

 6.  Use the up or down arrows to select Confirm LAN settings and press OK.

 7.  Use the up or down arrows to select Print LAN details and press OK.

 8.  Use the up or down arrows to select Yes and press OK.

Does that page print correctly?