06-25-2018 12:29 AM
Everytime I print, the paper jams and I don't know what to do. I cleaned the paper tray and nothing is there. I took some pictures of the jammed paper. The ink you may see is from other previous attempts to print.
The series of paper jams started to happen after I replaced an empty ink cartridge. Before that, my printer has always printed crooked and not straight. This is another problem I had before but now I need to actually be able to print.
06-26-2018 09:36 AM
Hi amg,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
08-21-2018 04:26 AM - edited 08-21-2018 04:31 AM
Printer is Canon MX410
Every time I print something, I get a paper jam because the paper isn't entering the printer correctly. Today I found out the leftmost "roller," or whatever it's called, is not moving. My printer has 8 rollers as 4 pairs of two. Anytime the roller moves in roller check or just the print doing printer things, the leftmost one is not moving. How to fix this if possible? I think this is why my paper keeps jamming.
Video during roller cleaning:
https://drive.google.com/open?id=0B_wlys_E1WOSWURoWEFmV2dza0Y2ejNPd2FSUU5Ya0YxNURN
Picture of rollers:
I feel stupid for not realizing this before but from the pictures, I showed on the thread, https://community.usa.canon.com/t5/Printer-Multifunction-Support/CANON-MX410-Always-Paper-Jams/td-p/..., there is clearly something wrong with the left-most roller.
There is also a problem with the printer printing with a slant but right now I just need to be able to print something at least.
08-21-2018 08:47 AM
Hi, amg!
Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
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