04-27-2023 10:39 AM
Hi there! The paper tray snapped off of my printer (thanks to my toddler) and now the printer won't print. you can see the area where it attaches to the printer unit is broken on either side. I am getting Error Code 5100. Can I buy a replacement paper tray to resolve the issue, or should I purchase a new unit? Thank you.
04-27-2023 06:06 PM
You could call Canon Parts Order Desk at (866) 481-2569.
Don't know if it is user replaceable or even available.
The reality with lower priced printers - this one looks like $100 - is that repair is rarely cost effective.
A new printer includes new ink, so the cost of a set of ink would need to be added to the repair cost, or even the part cost.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.