I allowed tech support to sign on to my laptop to load new printer driver. They blanked my screen so I could not see what they were doing. They also took away my ability to disconnect. This was all after getting my Debit Card information to pay for driver since my printer is out of warrentee. They then proceeded to attempt to make purchases , set up a wire transfer and open a Zelle account. My bank blocked all of these but then closed my account and said I must set up all direct deposits, auto payments and bill pay attached to new account. What a pain! There does not seem to be anybody at Canon to complain to ......So Be Careful..
We are sorry to hear that!
It sounds like you connected with a 3rd party! Our printer support team is only available Monday to Friday, and we definitely wouldn't remote in to do things like that! Here's how to access official Canon USA support, Phone number: 1-800-OK-CANON (1-800-652-2666) Monday to Friday, excluding holidays. You can also access our website for other support options here.
If you let us know your printer model we can also direct you to the printer drivers you need.
The link in the booklet is http://ij.start.canon (no dot com or anything else - there is no additional link provided once you get there - it takes you exactly where you need to be). IJ is for inkjet. start.canon isn't a valid site. The Getting Started booklet goes out to the whole world and does not include a phone number - because it would inundate phone support for simple requests that can be completed online.
The long way to find the number is here: https://www.usa.canon.com/contact-us/support
Once you're there, scroll down. You'll see a big red button that says "CLICK HERE FOR SUPPORT NUMBERS BY GROUP" - click on that to expand the list. Once you're there, you'll see that the most common number is 800-652-2666. For PIXMA Printers, you must have a My Canon Account before calling (that's why it says to check your My Canon Account first). The main number is still the same - 800-652-2666. But you must register first. That's at canon.us/account or https://myprofile.americas.canon.com/us/signin. Once you've done that, you'll see your support entitlements. If you're out of warranty, the most support will cost is $19.99, and you must pay that fee before calling. Our support agents do not take credit card information over the phone for support.
If they're going to initiate a remote support session, they do so with your permission while you're on the phone with them and while you're watching. You can see everything they do while doing it, and they usually explain what they're doing and why. This is not only for transparency, but they're teaching you how to fix the problem if you run into a similar problem later on.
I hope this helps!
"The process is too difficult !! Thanks for your input."
I've used Canon support and I didn't find the process that difficult, but I bet it is not as difficult as this:
"They then proceeded to attempt to make purchases , set up a wire transfer and open a Zelle account. My bank blocked all of these but then closed my account and said I must set up all direct deposits, auto payments and bill pay attached to new account. What a pain!"
You've been scammed. You were not dealing with the Canon company. Canon would not take control of your computer and do what was done to you. Wherever you got the address you went to is a fraudulent outfit.
Don't blame Canon. Good luck getting yourself out from under the crooks.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.