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Another Victim

ptkopf
Apprentice

Just happened to me today - No power at all.  We've had it for about 20 months.  I'm looking online to see what other printers use these cartridges.

2 REPLIES 2

ptkopf
Apprentice
To specify, it's a MX892. Something seriously wrong with this machine.

Ramona
Authority

Hi ptkopf,

 

Please follow these steps to try and resolve the issue:

1.  Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.

 

2.  If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.


3.  If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.


If the printer still does not turn on after these steps, it will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

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