An error occurred while printing." with Easy PhotoPrint Editor

[mstewart]

I have the TS9521C printer. When I use the softward and choose "photo layouts" it will not print and I receive the "an error occured while printing". The only solution I see on the community board is the person had a laptop which was "wiped clean" and they re-installed Windows 10. That solution doesn't work for me. Has anyone else had this issue and have a solution.  It does print using other print software on my computer and I have been able to print 4x6 prints using the Easy PhotPrint Editor.

Thanks in advance for any help.

[kax17]

the same happens to me, I can print with other apps and with the canon android app but not with the windows 10  Easy PhotoPrint Editor

[liam_lexa]

Hi,
In order to solve this issue you must go to this link:

https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649.

Download the files who is right for your operating system (x64 or x86)
For me it worked perfect for two of my laptops.

Good luck

[hondaz50]

I updated from Windows Update, it did not work.  Then I went to the link you provided.  It is working fine now, Thanks

[liam_lexa]

I am happy to hear that.
Good luck.