ADF scanner TR8622 only scans 7" of 8.5"x11"

[Quintus53]

Scanning from platen works fine, but a scan through ADF chops off a bit more than 1 inch of the original item (that is, the scanned image is too narrow.)  Since platen works fine, seems it must be a software setting.  Thought I tried every setting adjustment, but must have missed something.  Suggestions, please!

[ArthurJ]

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you