A real doozy: ip8720, stopped printing black, new one only printing black

[Whitlane]

Hi there!

I've owned a Canon iP8720 for 3 or 4 years, and I love it. Over the last few weeks, I noticed the black was printing spotty, but I didn't have time to mess with it. Finally, it stopped printing black altogether. I cleaned the printhead via the settings, did a deep clean, and even removed the printhead and cleaned it by hand: no luck, still only printing colors. 

I figured it had just worn out, so I bought a new one. I just installed it, and it is ONLY printing black. No colors. 

I am using Canon brand cartridges. I've updated the drivers. I'm at a total loss of what to do now. Anyone? 

[Whitlane]

I forgot to mention that I've tried printing from both a Mac and PC. And I've been printing test pages. 

[ArthurJ]

Hi,

If perform a cleaning and deep cleaning did not resolve the issue and the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

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