06-26-2021 09:18 PM - edited 06-26-2021 09:19 PM
Hi, I'm having so much trouble getting my printer to work without the gaps in the printing when I print out. I can't reach anyone at Canon since I don't know the registration # on it. Help please. Thanks.
06-26-2021 09:34 PM
06-28-2021 11:01 PM
08-13-2021 04:10 PM
Hi susie1,
Based on your description of the issue, it would appear that the encoder is smudged or dirty. Please follow the steps in the article linked below to clean the encoder:
https://support.usa.canon.com/kb/index?page=content&id=ART143796
08-13-2021 07:03 PM
Thanks very much!
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