09-23-2020 06:35 AM
I downloaded eos utility and when I connect the camera eos80D and start to download images the colours are all bad and I get a message saying graphics card not available can anyone help first time on here
09-23-2020 07:30 AM
Welcome to the forum.
which computer and operating system?
EOSU doesn't have any special requirements for a GPU. Does any other operation show a graphics card error?
09-23-2020 08:14 AM
09-23-2020 08:29 AM
I would try deleting and reinstalling. Re-download the latest installer from the Canon support site.
09-23-2020 12:07 PM
This is what I getT
09-23-2020 12:12 PM - edited 09-23-2020 12:19 PM
OK. You are getting the message when Digital Photo Professional is opening. DPP does have certain requirements for execution.
What computer are you using?
10-04-2020 03:27 PM
I'm using a Dell xps 8700 os Windows10
10-04-2020 04:45 PM
If you meet the memory and processor requirements I suggest yoiu give Canon a call at 1-800-OK-CANON.
10-01-2020 05:33 AM
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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