eos utility

[johnbyr]

I downloaded eos utility and when I connect the camera eos80D and start to download images the colours are all bad and I get a message saying graphics card not available can anyone help first time on here

[jrhoffman75]

Welcome to the forum. 

which computer and operating system?

EOSU doesn't have any special requirements for a GPU. Does any other operation show a graphics card error?

[johnbyr]

Hi
Using windows10 no only eos utility the photos are all off in utility but fine in photoshop

[jrhoffman75]

I would try deleting and reinstalling. Re-download the latest installer from the Canon support site. 

[johnbyr]

This is what I getT

[jrhoffman75]

OK. You are getting the message when Digital Photo Professional is opening. DPP does have certain requirements for execution.

What computer are you using?

[johnbyr]

I'm using a Dell xps 8700 os Windows10

[jrhoffman75]

If you meet the memory and processor requirements I suggest yoiu give Canon a call at 1-800-OK-CANON.

[johnbyr]

Dell xps is windows10