03-15-2023 07:36 PM
About a year ago, I installed DPP onto my Mac. The program opened just fine and the file menu could "see" my Mac's my external drive where my Photos Library was located, but was UNABLE to display thumbnails or allow me to open an image. At the time, a Canon rep told me that DPP was not designed to work with a Photos Library on an external drive. I found this hard to believe, given how many folks keep their photos on external drives.
Has anything changed in this regard with newer versions of DPP?
03-15-2023 08:00 PM
Not exactly the same problem but recent problems with DPP on finding files at locations other than the Macintosh HD. I haven't tried an external drive w/DPP but if I see different behavior than you, I'll let you know.
Macbook (Ventura 13.2.1) and DPP4 (Version 4.17.20... - Canon Community
03-15-2023 08:08 PM
Long shot, but perhaps this is due to incorrect privacy settings?
While I don't have DPP, I did need to adjust settings for various apps such as Adobe Lightroom to ensure that all my removable volumes were accessible to it.
The following notes are for macOS Ventura (13.x), but there are similar settings in prior OS versions.
Example from my settings regarding Adobe Lightroom:
03-15-2023 08:21 PM
I never thought of that. I'll give it a try. Thanks!
03-15-2023 09:09 PM
I do not have options to select anything other than the top three for DPP (Desktop Folder, Documents Folder, Downloads Folder). My Adobe products do have additional toggles for other locations including Removable and Network Volumes.
03-15-2023 10:50 PM
I wonder if you could add DPP to the Full Disk Access permissions:
03-16-2023 07:15 AM
I don't mean to hijack this discussion.
Have tried Full Access previously but just did it again. No luck w/DPP recognizing anything other than the Mac HD. Appreciate the help.
03-21-2023 03:32 PM
Full Disk Access trick worked for me! Thank You!!!!!!!!!
03-16-2023 10:20 AM
I hope some of this might be helpful. I have a 2019 iMac running Ventura 13.2.1. I have upgraded the RAM to 96 GB and that seems to me to speed up file access by caching.
I have noticed with the newest macOS some permissions are only set at software install and not available in the settings menus later if on an Intel CPU instead of Arm64. Sometimes it works to delete the software, download it again, and install it again.
For me, privacy and security -> files and folders -> Digital Photo professional
has enabled "Desktop Folder", "Documents Folder", "Downloads Folder", "Network Volumes", and "Removable Volumes". I do not have full disk access enabled for DPP.
Access to network volumes is very slow starting up probably because I have disabled Finder indexing of network volumes.
macOS is only willing to access a few types of file systems without third party drivers. My network drives are attached to a Debian Linux computer and shared via SMB. NTFS file systems for example do not work with macOS without a 3rd party driver. Some types of FAT file systems also do not work.
03-21-2023 03:13 PM
I saw a few questions about access when I first downloaded, as someone else mentioned, and I guess I should have checked those boxes but I did not. I thought I could correct later in preferences, cannot find. Do I really have to delete, and redownload?
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 188.8.131.52
PowerShot SX420 IS - Version 184.108.40.206
PowerShot 620 HS - Version 220.127.116.11
PowerShot SX720 HS - Version 18.104.22.168
PowerShot G1X Mark III - Version 22.214.171.124
PowerShot G7X Mark II - Version 126.96.36.199
PowerShot G9X Mark II - Version 188.8.131.52
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.