So that the Community can help you better, we will need to know more information.
What is the exact camera model you're using (usually on the front of the camera)?
Do you see any error messages?
Which app are you using?
Any other details you'd like to give will help the Community better understand your issue.
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If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
Have you read this old thread--Problem getting "Camera Connect" to work with my Powershot SX60--about SX60/Canon Camera Connect wi-fi issues?
(sorry, couldn't get the huperlink to the thread to "stick" in the post)
[We fixed it!]