Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

[CoinGuy]

I use my Eos Rebel T7 on a custom camera stand to take photos of coins as part of my business. I connect via USB cable to my MacBook Pro and use Remote Shooting in EOS Utility 3.0 to focus, zoom and take photos. Then I stupidly upgraded from OS Ventura to OS 14 Sonoma, and now EOS Utility 3.0 doesn't work. I've checked the cable - it's working, as I see the camera in my Image Capture app. The EOS Utility just doesn't respond - sometimes I get nothing, and sometimes I get to the right screen where I would select Remote Shooting, but it's greyed out and I just have the spinning pinwheel. I have to force quit the app because it's not responding. So, clearly I upgraded to an OS that is too new and isn't compatible with EOS Utility. Is there any way to make my system work so I can still use live shooting? Will Canon be releasing an updated EOS Utility anytime soon? 

[naasirbush]

Great work, if you go through this thread you'll see a few of us implemented the same solution. It's not ideal but it works for the time being. I use my Rebel t7 for a webcam and a Yeti Blue mic and after the newest MacOS both stopped working. This got my cam up and working again but the dang mic is still down.

[GridConnections]

I appreciate this answer but is there an update on Sonoma compatibility or at least an ETA? I just signed up for the monthly webcam utility and after a couple hours of almost pulling my hair out, I still have not been able to get it to work. I really liked my Canon EOS M6 Mark 2 but I used it exclusively for video calls and interviews. Without an update I'll have to cancel my membership after the trial ends and not sure what I'm going to do with my camera.

[naasirbush]

I have the same subscription and frankly, it did nothing. Mine renewed because I forgot to cancel it. 

[advalorem]

Thanks, John. The Apple solution did not work for me. I can see my 5D Mark III in your app, but the app is not showing up in Riverside.fm and Quicktime. I'm running OS X 14 (Sonoma) on a MacBook Pro 2019

[PaulPr]

This is what works for me:

Load remote capture to your start up items in prefs.

Restart computer without opening previous or ANY apps.

Turn on your camera that is tethered. Once the remote window opens, you can open Bridge, ect.

[willburt43]

Thanks, John,

The option(s) described in that article are more complicated than I wish to tackle.

I guess I can take the memory card out and use a memory card reader - which I have left at home for the duration of my 3-week trip. I hope that works.

Should have realized that OS 14 could be a problem. Lesson Learned.

[mrpaulc]

I followed the Apple article and executed the provided command while in Recovery Mode. I receive the following error every time. 

Communication with the camera via USB cannot be
established.
Start EOS Utility after closing all the apps that
communicate with the camera, and then turn on the
camera again.

Any other suggestions? 

Are there any updates on a new release of EOS Utilities? 

 

[NatalyaP]

Greetings mrpaulc,

Updates to the EOS Utility software will become available when posted by our software engineers to the product support page for compatible cameras. There is not date of when an update will be available.

In the meantime, you may restart your Apple computer to its regular desktop environment. If using the EOS Rebel T7 camera, please disable the camera's built-in Wi-Fi function prior to connecting the camera to the computer through a USB cable.

Ensure any software on the computer that can communicate with cameras is disabled or not running. Connect the camera to your computer, power it on, and let's check to see if the EOS Utility software launches. 

[bobthecameraman]

If you have a Rebel T3i or other Canon you may need to update the Firmware. I had firmware 1.0.1 and after upgrading to 1.0.3 I was able to remote control the camera using the EOS Utility 2.

I was able to download the firmware selecting OS X SnowLeopard v10.6
And downloaded EOS Rebel T3i / EOS 600D Firmware Update, Version 1.0.3 [Mac OS X]

The instructions are here
https://support.usa.canon.com/kb/index?page=content&id=ART114180

Maybe firmware update helps with other Canon bodies as well. 

[pimedya]

I downloaded 3.16.11 for mac os, and it fixes my problem thank you so much...