My ImageBrowser EX stopped importing photos

[dustee_knapp]

When I upload photos to my computer, ImageBrowser EX will make a folder like it always has but it will be empty.  I have a Mac and am not sure if it correlates to when I updated the IOS to El Capitan or not.  Please help!  

[Richard]

Hi dustee_knapp,

You may need to update the Canon CameraWindow.

So we may better assist you, please reply with the following:

1. Which Canon camera do you have?
2. Which version of Mac did you have before installing El Capitan?

[RobertTheFat]

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@dustee_knapp wrote:

When I upload photos to my computer, ImageBrowser EX will make a folder like it always has but it will be empty.  I have a Mac and am not sure if it correlates to when I updated the IOS to El Capitan or not.  Please help!  

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A surprisingly large percentage of the questions and complaints we get in this forum are from people having trouble uploading pictures from their cameras. Inevitably, the answer is: get a card reader. Card readers are inexpensive, reliable, and easy to use; and they don't run down your camera's battery. It's senseless to keep beating your head against the wall when the solution is so simple and so obvious.