07-25-2024 10:09 AM
Hello everyone,
I'm having trouble with the EOS VR utility software. I've installed and registered the software, and I am attempting to convert videos shot with my EOS R7 camera. Unfortunately, the software is not converting these videos into equirectangular format.
Here are the details of my system:
Despite meeting what I believe are the necessary system requirements, I haven't been able to resolve this issue. Any advice or assistance to fix this problem would be greatly appreciated.
Thank you!
07-25-2024 10:11 AM
Do you have the proper firmware on the R7?
07-25-2024 11:01 AM
Thanks for your response, I have the latest firmware update version 1.5.0 on the EOS R7.
07-25-2024 10:13 AM
You will probably have to contact Canon support, we have very few users of it here.
07-25-2024 11:24 AM
Thank you for the suggestion. I tried searching for a Canon support page specifically for the EOS VR Utility Software but couldn't find one. Could anyone point me in the right direction or provide a link to the appropriate support page?
I appreciate any help you can offer.
07-25-2024 11:27 AM
I was thinking the general EOS support number:
1-800-652-2666
07-25-2024 11:52 AM
Thanks again for your help.
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