Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

[CPTRoc]

Hello everyone,

I'm having trouble with the EOS VR utility software. I've installed and registered the software, and I am attempting to convert videos shot with my EOS R7 camera. Unfortunately, the software is not converting these videos into equirectangular format.

Here are the details of my system:

• Computer: Lenovo
• Processor: Intel Core i9
• Graphics Card: Nvidia RTX 4080
• RAM: 16GB

Despite meeting what I believe are the necessary system requirements, I haven't been able to resolve this issue. Any advice or assistance to fix this problem would be greatly appreciated.

Thank you!

[kvbarkley]

Do you have the proper firmware on the R7?

[CPTRoc]

Thanks for your response, I have the latest firmware update version 1.5.0 on the EOS R7.

[kvbarkley]

You will probably have to contact Canon support, we have very few users of it here.

[CPTRoc]

Thank you for the suggestion. I tried searching for a Canon support page specifically for the EOS VR Utility Software but couldn't find one. Could anyone point me in the right direction or provide a link to the appropriate support page?

I appreciate any help you can offer.

[kvbarkley]

I was thinking the general EOS support number:

1-800-652-2666

[CPTRoc]

Thanks again for your help.