01-19-2013 05:16 PM
I have an SX 10 iS and run its photo files into a WIN XP computer. We have just purchased a new computer running WIN 8 through a 64 bit AMD quad core processor. Assuming the old ZoomBrowser would not work with the new computer, I went to Canon's web site where I ended up with ImageBrowser EX. It was downloaded and, with the camera connected and turned on as instructed, the app was run. It recognized the camera immediately and installed without incident. The installation was apparently correct as the app launches nicely and appears to function correctly, though no photo files have been loaded yet. However, it will not see the camera when it is linked (USB) to the computer. Can anyone offer a suggestion?
01-21-2013 10:45 AM
You will also need to make sure you have the update to CameraWindow DC 8.8 installed. It was listed directly below the ImageBrowser EX update on the Canon USA website. For your convenience, I have included a link to the download page below:
CameraWindow DC is what is actually used to import images from your PowerShot SX10 IS.
If this is a time sensitive-matter, additional support options are available at Contact Us.
01-23-2013 07:47 AM
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