Eos utility doesn't work using windows 10 64 bits computer

[alexis194]

So basically doesn't work, when I connect the camera right away show in the camera screen the logo of a computer, and when I go to the PC, doesn't show me anything of the Eos utility to work but I can see the card in my PC. Thing is I need to remoted. I downgrade Eos utility, upgrade. Deleted update for windows and update again, update bios. No luck. Settings in the camera of wifi and Bluetooth are off. Using windows 10 64 bits

I used utility 3 directly and didn't work. Many ports and cable and still the same, it's not the camera cause I can used in another computer, but my personal no. I'm using canon r5 with the Propper utility from the website

Even I formatted the card and restore camera, no luck

[alexis194]

Asus motherboard, it's so weird to me

[Waddizzle]

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@alexis194 wrote:

Asus motherboard, it's so weird to me

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That’s what i thought.  I am afraid that I am not able to provide you with further assistance   It sounds like your Windows OS has been compromised is some way an update.  Be aware that upgraded operating systems may not be supported.