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Canon Eos utility 3 + Mac os ventura

talnisim
Apprentice

Hello,

A week ago i have update my macbook pro in to mac os ventura, the moment i have updated, the Eos utility have stop working. I needed to install and update Eos utility to Version 3.16.1, and ever since then, the moment i connect my camera it take alot of time for the utility to start working (it take about 20 sec - before the update it took about 3 sec.).

anyone had this problem?

 

Tal

5 REPLIES 5

John_Q
Product Expert
Product Expert

Hello talnisim,

This is something that Canon is aware has been happening on the new macOS Ventura. We noticed that having a large number of images on the card affects this startup time as well. We are investigating to see if there is anything we can do on our end or if Apple can provide more information.

Do u know how long it will take?

While we don't have a specific time frame for this, you can stay on top of software updates by registering your gear HERE and opting in for email updates whenever new software, drivers, and firmware become available.

talnisim
Apprentice

Hello,

 

is there something new about this problem?

I am erasing my sd card every time i am shooting but the moment the card have more then 2 giga of photos, the eos is  slowing again.

 Tal

John_Q
Product Expert
Product Expert

Hello talnisim,

Unfortunately, we do not officially have any software compatible with the new macOS 13 as of yet. We are looking into whether there is something on our end that we can do about the issues that have come up until an updated software version can be released.

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