Eos Utility problem

[alexpado]

Hi to all,

I have a problem with the Eos Utility Software.

I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.

When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.

The drivers are installed , all the others programs works fine with the cameras.

Someone have a suggestion ?

[jclayton]

This is great - the EOS Utility was refusing to enable the 'shoot' button - after this it worked like a charm, thank you! "Go ahead and plug in the camera and turn it on. Open Device Manager. Under the View Menu, check "Show Hidden Devices". Scroll down to the bottom of the list, expanding categories as needed, and find "Canon Digital Camera". There may be more than one copy present. Double click on each "Canon Digital Camera" in the list, click on the Driver tab, click Uninstall, and CHECK THE BOX that says "Delete the driver software for this device." Then click OK. Do this for each entry labeled "Canon Digital Camera." Then, with your camera still plugged in and turned on, click the Action menu and choose "Scan for hardware changes". "

[BOY]

Hello Canon World.

i need a small help from you ...i have issue with the upgrading firmware as mentioned below. i have already formated 1.2.5 and now i m triying to upgrade or upload new version. but when i clicked on the setting menu firmware to be upgraded in not highlighted. 

[Tim]

Hello BOY, 

We recommend uninstalling the EOS Utility application and reinstalling fresh from the web site.  Then try reconnecting the camera again. 

[hughtc]

Thank you, SioMoHolic, this solved my problim, hugh dublin, ireland 7th sept 2018!

[Knuk]

Crisis. In Costa Rica with my D5 MKiv. First error message: Invalid correction data for Digital Lens Optimizer. Use EOS Utility to replace the correction data.

Removed and replaced EOS Utility 3 (Mac). No help.

Updated firmware. No effect.

Tried a shot. Second error message: Err 70 An error prevented shooting. Turn the camera off and on again or re-install the battery. Done and done. Also changed batteries.

[Tim]

knuk, 

I am sorry to hear this happens.  We recommend filling out an online repair request form at the following link to setup your repair using our online service.

www.usa.canon.com/repair

[Knuk]

I am from Canada, in Costa Rica on a photo vacation. Is my vacation shot?

[Danny]

Hi, Knuk!  If you're based in Canada, we recommend contacting our colleagues at Canon Canada for support.  You'll find them HERE.

Hope this helps!

[Knuk]

Is this a known problem? As I said, I am not in Canada. I am on an expensive Costa Rican vacation. My question is whether I am out of luck.
Sounds like.

[hughtc]

Dear Knuk,

I had this problem once before (and I am not sure exactly how I solved it - but I will look up and come back to you), the problem is not with the Program EOS Ulitity, (therefore you can install it any number of times with no solution), the problem may be with your Computer, (MORE THAN ONE CAMERA LISTED ON YOUR COMPUTER or the same camera listed multiable times) your computer is not matching up your camera with the program, (you need to go into "control panel" and remove these extra cameras) so you have none, then restart computer and connect your camera again and all will be OK. HUGH