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alexpado · ‎11-14-2012

Hi to all,

I have a problem with the Eos Utility Software.

I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.

When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.

The drivers are installed , all the others programs works fine with the cameras.

Someone have a suggestion ?

richk107 · ‎11-22-2012

I was having the same issue with EOS Utility not seeing my D60.
In Device Manager, do you see any other devices other than your camera under "Portable Devices"? Under mine, I have listed 4 removable media drives "SD, CF, etc.) that corresponded to my All-in-one Internal USB2.0 connector Card Reader. Each slot is shown as a drive letter. I disabled all four drives by right clicking each one and choosing "Disable" Once that was complete I plugged the camera back in and started the Eos Utility. Camera was now fully recognized. I can still use the media slots even with each drive being disabled.
Good Luck
Rich

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Knuk · ‎01-28-2020

Thanks so much. I’m on it. I’ll let you know how it goes.

Leeflasche · ‎01-28-2020

I just upgraded my Mac OS to version 10.15.3. With this upgrade, the EOS Utility appears to be working using the current Utility version 3.11.1.0. Just downloaded a number of images from my 6D mk II using the utility. Remote shooting is also working. Will check further in the morning.

Knuk · ‎01-28-2020

Still no luck.

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Eos Utility problem