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Eos Utility problem

alexpado
Apprentice

Hi to all,

I have a problem with the Eos Utility Software.

I have the OS Windows 8, and I installed the last version of EOS Uility 2.12 compatibility with the new OS.

When I connect my EOS 5D MKIII or the 7D the EOS Utility not recognized the camera.

The drivers are installed , all the others programs works fine with the cameras.

Someone have a suggestion ? Smiley Happy

132 REPLIES 132

rwalkernm
Apprentice

Here is what worked for me:  New 5D MkIII, Windows 7 64bit, fresh download of EOS utiltity.  Kept getting message "EOS Utility has stopped working".

 

I got it to work by right clicking on the desktop icon, selecting "Run as administrator..."

 

For what it's worth

 

BobW

I didn't have any problem with my EOS Utitily until update Window 8 to 8-1. I've tried to uninstall driver and EOS Utility still won't recognize my Canon 60D as it was before update window.

HI

I've also updated to 8.1 and now im back to square 1 - eos wont recognise the camera


Argghhhh

I had the latest version working on 8.1 for several days, several.   I was setting up remote shots with the camera control.

All of a sudden the software wont even boot.

Reports back,

 

EOS utility has stopped working!

 

Uninstalled it reinstalled it.    Nuthin!

 

i was thinking of purchasing a new laptop,  but 80% of the reason was to run this software with my camera for remote shots.

 

Now im hesitant.

 

Ok, i fixed my problem. The EOS Utility update killed my program. I must of updated it after the several days i was running it.
Windows 8.1 32. Original disk install version and im up and running.

I recently update EOS Utility to version 2.13.25 updater for Windows. After that every thing was back to normal again.

lehr
Apprentice

I have windows 7 and a rebel xt and I can no longer down load photos, I see this has been an on going problem, yet the last response from Cannon has been over a year. Has anyone been able to fix this issue.

I got it working again with my EOS 400D under Windows 8.1 (x64)!!!!!!!!!!!

 

- I just reïnstalled my computer with Windows 8.1 x64.

- Then I installed Canon EOS Utility with the CDRom that came with the camera.
   (which didn't work and only displayed the error: "can't find the camera")

- Then I updated Canon EOS Utility to the newest version there is for the EOS 400D (verion 2.9.0.0).
   (This one didn't work either. I had to download .Net Framework 3.5 but no camera was detected)

- Then I updated Canon EOS Utility to the newest version there is to download (v2.13.40).
   And this version worked with me....

 

Finally

 

lehr,

 

There are no drivers for Windows 7 to work with the EOS Rebel XT.  The best way to download the images is using a card reader.

 

Alternatively, you can also try connecting the camera in the PTP communication mode.  To do this:

 

  1. Press the MENU.
  2. Select [Communication].
  3. Select [PTP].
  4. Power the camera off.
  5. Connect the camera to the computer and power it on.

This connection mode will only allow you to use the built-in Windows software at best, but we cannot guarantee it will be successful.

 

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Mike,

If I buy a card reader it will work like it did prior to getting windows 7 ? What I find really strange is that my laptop always had windows 7 and it worked before !

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