EOS Utility "The connection was lost" error

[paulo_bpm]

Hello,

I have had this problem (see on the screenshot below) so many times! I use a Canon 5Dsr and the EOS utility version is 3.14.30.4. 



Please let me know if any other information is needed and how I can solve this problem. The camera is used to automatically take pictures during a laboratory test, so every test it get disconnected (almost every test!), we lose a lot of data!