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EOS Utility "Camera settings" greyed out

a_mask
New Contributor

Hi there, 

 

Trying to access camera settings on a 5D Mark III (to change the owner and artist name) and the menu is greyed out. 

Connecting via USB to the computer (the computer can recognize the camera 100% - I used EOS camera info V1.2 to test it). 

 

I tried changing between camera and movie modes, as well as M and AV... 

 

Any clue what might be causing this? 

 

Thanks

 

EOS grayed.jpeg

 

 

4 REPLIES 4

Waddizzle
VIP
You may need a complete do over. Disconnect the camera

Try uninstalling that info app, and rebooting. Reset the camera back to factory defaults. Uninstall and reinstall the Canon apps. Reboot and give it a retry.
------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."


@a_mask wrote:

Hi there, 

 

Trying to access camera settings on a 5D Mark III (to change the owner and artist name) and the menu is greyed out. 

Connecting via USB to the computer (the computer can recognize the camera 100% - I used EOS camera info V1.2 to test it). 

 

I tried changing between camera and movie modes, as well as M and AV... 

 

Any clue what might be causing this? 

 

Thanks

 

EOS grayed.jpeg

 

 


Are you manually sgtarting EOSU? I don't see a number after the EOS Utility title in the header.

 

Try selecting EOSU3

 

Screenshot 2021-11-11 091346.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Waddizzle
VIP
Also, it seems like only one app can talk to the camera at a time.
------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."

a_mask
New Contributor

Thanks for all the suggestions! I'll try this out when I'm back home during the weekend. I'll update you if I got it to work.