EOS Utility "Camera settings" greyed out

[a_mask]

Hi there, 

Trying to access camera settings on a 5D Mark III (to change the owner and artist name) and the menu is greyed out. 

Connecting via USB to the computer (the computer can recognize the camera 100% - I used EOS camera info V1.2 to test it). 

I tried changing between camera and movie modes, as well as M and AV... 

Any clue what might be causing this? 

Thanks

[Waddizzle]

You may need a complete do over. Disconnect the camera

Try uninstalling that info app, and rebooting. Reset the camera back to factory defaults. Uninstall and reinstall the Canon apps. Reboot and give it a retry.

[jrhoffman75]

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@a_mask wrote:

Hi there, 

Trying to access camera settings on a 5D Mark III (to change the owner and artist name) and the menu is greyed out. 

Connecting via USB to the computer (the computer can recognize the camera 100% - I used EOS camera info V1.2 to test it). 

I tried changing between camera and movie modes, as well as M and AV... 

Any clue what might be causing this? 

Thanks

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Are you manually sgtarting EOSU? I don't see a number after the EOS Utility title in the header.

Try selecting EOSU3

[Waddizzle]

Also, it seems like only one app can talk to the camera at a time.

[a_mask]

Thanks for all the suggestions! I'll try this out when I'm back home during the weekend. I'll update you if I got it to work.