EOS Utility not working with Windows 10

[almaniac]

Hi all, 

  I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8:

http://community.usa.canon.com/t5/Software/Eos-Utility-problem/td-p/1189

After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera.  I then turned on the camera and ran the EOS utility and it found my camera and worked correctly.

Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again.  There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go.

[piloteer]

Great if you're in the US, but that doesn't work on the UK site. However, a lot of people in this thread and elsewhere would benefit from your info myself included so thankyou! The least they could do would be a make it listed under 8.1 and 10, even if you have to update it!!! Although, this still doesn't fix my issue with any versions of EOS utility working properly with Windows 10...

[Lundavra]

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@piloteer wrote:

Great if you're in the US, but that doesn't work on the UK site. However, a lot of people in this thread and elsewhere would benefit from your info myself included so thankyou! The least they could do would be a make it listed under 8.1 and 10, even if you have to update it!!! Although, this still doesn't fix my issue with any versions of EOS utility working properly with Windows 10...

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Which comment are you replying to?

[Robert351]

Had same problem...I right clicked on EOS utility on desktop, find open file location, you should see a folder named EOS Utility at the top. Open it and you'll see another EOS Utility.exe...double click that one and and the program should work..then I just made a shortcut to that .exe on my desktop.

[piloteer]

I had this working for a few weeks and then all of a sudden it stopped completely - my EOS 70D is recognized on the network from the PC but the software (any of the three versions that appear in the folder) fail to detect the camera. I've reinstalled the software, wiped the settings on the camera, but all to no avail.

To make things worse, I wasn't used to dealing with a memory card and ended up forgetting my SD card as I was having to remove it from the camera each time instead of using WiFi, which is one of the main reasons I got the camera in the first place. I hope that Canon's reading this - if Nikkon offers a similar feature, they're getting my money next time.

[piloteer]

@piloteer wrote:

Great if you're in the US, but that doesn't work on the UK site. However, a lot of people in this thread and elsewhere would benefit from your info myself included so thankyou! The least they could do would be a make it listed under 8.1 and 10, even if you have to update it!!! Although, this still doesn't fix my issue with any versions of EOS utility working properly with Windows 10...

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Lundavra wrote: Which comment are you replying to?

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Waddizzle's one on the previous page

[piloteer]

What I'd like is to know exactly which version of the software A) to download or B) to use (there seems to be two eos utility.exe applications in the folder as well as EOS Utility 2.exe) for EOS 70D and Windows 10 64-bit. 

[RobertTheFat]

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@piloteer wrote:

What I'd like is to know exactly which version of the software A) to download or B) to use (there seems to be two eos utility.exe applications in the folder as well as EOS Utility 2.exe) for EOS 70D and Windows 10 64-bit. 

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If you are running with a 64-bit Windows OS, you should install the latest edition of EOS Utility Version 3. This will inbstall both Version 3 and Version 2. Some cameras are compatible with Version 3, and some aren't. But when you use Version 3, it detects what type of camera you're using and calls Version 2 automatically if necessary.

[piloteer]

Utility 3 says my 70D is not supported. EOS Utility 2 crashes instantly in Windows 10 as others have mentioned here. Original EOS utility is the only one I've ever got working on Windows 10 but if I  install the update or any more recent versions, EOS Utility 2 is set as the default program to launch and as I mentioned, it crashes instantly. At a bit of a loss and have been since I installed Windows 10

[RobertTheFat]

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@piloteer wrote:

Utility 3 says my 70D is not supported. EOS Utility 2 crashes instantly in Windows 10 as others have mentioned here. Original EOS utility is the only one I've ever got working on Windows 10 but if I  install the update or any more recent versions, EOS Utility 2 is set as the default program to launch and as I mentioned, it crashes instantly. At a bit of a loss and have been since I installed Windows 10

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All I can tell you is that I have it running the way I said on computers running Windows 8, 8.1, and 10. If I were you, I guess I'd uninstall the versions you're trying to run and reinstall the latest edition of EOSU V3. My experience is that that works. If it doesn't work for you, maybe you have some other software interfering.

[nck1261]

This worked for me. A little tricky trying to find the down load, but got there in the end.