EOS Utility not working with EOS Rebel XS, macOS 10.15.7

[ward]

I'm trying to get Remote Shooting working with my laptop, but have spent a few hours without success. I'm using a Rebel XS connected to a MacBook Pro running macOS 10.15.7. I've tried EOS Utility 1, 2, and 3 to no avail. Has anyone had success getting this configuration to work? (If it makes a difference, I'm using a mini USB to USB 3 cable - i.e. one that connects the camera to the laptop with no adapters.)

[shadowsports]

Greetings,

The PIN out on the cable you are using might be the issue.  Does the MAC recognize the camera at all?

[ward]

Yes, I'm able to see it in Image Capture

[ward]

I've tried both 2 and 3 without success... but thanks!

[jrhoffman75]

What version of EOSU 2 do you have?

[ward]

Version 2.14.31

[jrhoffman75 · Accepted solution]

Since Image Capture sees the camera the connection is good. 

Check the Security tab in System Prefernces and see if you need to authorize EOSU to access files and folders. 

[kvbarkley]

You might try switching modes of the camera between PTP and PC communication.

[ward]

Thank you, jrhoffman75 - that did it!