EOS Utility - not launching?

[squaka]

For no apparent reason EOSU appears to have stopped working, somewhat. The main application does not load. I am using a D70 with EOSU on Win 7. I am attempting to connect wirelessly, this worked fairly well before.

I tried using the updated EOSU via Canon's website, but to no avail. Before the update, I sussesfully paired the devices wirelessly, but as Utility would not load after clicking the icon on desktop, no error messaged. The camera's wifi display seems ok (no blinking) - so I opted for the update. After this, when I click on the EOS UTility, it just says 'application already running.'

I am now at wits end having tried everything I could think of, please help!

[sparkycpg · Accepted solution]

I found out what was causing the problem on my computer.  It was AVG Antivirus.  EOS Utility stopped working on another computer and no I thought that was very peculiar.  I started looking harder at my configurations and starting turning things off. Sure enough it was AVG antivirus. As soon as I disabled it the EOS utility started working. They must have had a recent update that cause the problems because it was working before. No errors in AVG so I am going to have some choice words with them. It is unacceptable to disable a program and not display any notification that you are doing it. I have spent a considerable amount of time troubleshooting this.

[RobertTheFat]

"Application already running" can mean that EOSU is set to start itself at login. (That's one of the setup options in EOSU.) So maybe it actually is already running.

[squaka]

If it were running, I am still faced with the issue of not having the dashboard accessible to me. I cannot trigger the download of photos, nor operate any remote functionality. All that appears to have happened, is that camera and PC are 'connected' - yet I have no option to actually do anything.

If I stick to EOSU1 (the one that came with the Camera on CD) - at least the WFTPairing software gives me confirmation of that connection (although nothing I can do with it). After the update to EOSU2 (from Canon's website) - absolutely nothing happens.

Please note, until a few weeks ago - this worked flawlessly.. thanks for your help!

[sparkycpg]

I am having the same problem on one computer connecting with USB.  EOS version 3.2.20.  Windows 7 64 bit.  It is running OK on other computers also Win 7 64 bit and was running on this computer.  I have tried un-installing it including the driver and reinstalling it.  Made no difference.  Two different cameras.  I click on the icon and nothing happens.  If I right click on open it rays it is running.  Nothing I can do to get it to work.  Any suggestions? 

[ptp]

Same problem for me too. Camera: 5D III, OS Win7 x64

I tried to "manually" launch "EOS utility 3 .exe" and "EOS utility 2 .exe" from the folders where files are installed but I got the same problem.

If I launch EOS utility in folder EOS Utility (which is in folder EU2) I can launch the program but I cannot download images. Only link active is " monitor folder".

I have already tried to reinstall everything multiple times (and always re-strarting my PC between uninstalling and re-installing).

Any help?

Thanks!

[RobertTheFat]

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@ptp wrote:

Same problem for me too. Camera: 5D III, OS Win7 x64

I tried to "manually" launch "EOS utility 3 .exe" and "EOS utility 2 .exe" from the folders where files are installed but I got the same problem.

If I launch EOS utility in folder EOS Utility (which is in folder EU2) I can launch the program but I cannot download images. Only link active is " monitor folder".

I have already tried to reinstall everything multiple times (and always re-strarting my PC between uninstalling and re-installing).

Any help?

Thanks!

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Uninstall both versions of EOSU and start over, installing only EOSU 3. One of the options displayed will be to include EOSU 2 as part of the installation, so check that option. Then when you start EOSU with its GUI, it will automatically select the correct version - in your case EOSU 3, because that's what works correctly with the 5D3. If you use it on, say, a Rebel, EOSU 2 will be used.

One other thing you might do is make sure you've installed DPP 4. (DPP 3 and DPP 4 can co-exist on the same computer.) The latest versions of EOSU and DPP are more closely integrated than in the past, so it's conceivable that EOSU 3 needs DPP 4 in order for all its functionality to work correctly.

[squaka]

Is EOSU3 also available for the 70d? I did not try tis option...

[RobertTheFat]

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@squaka wrote:

Is EOSU3 also available for the 70d? I did not try tis option...

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I don't think so.

[ptp]

Hi Bob,

thank you for your answer.

Actually when I install EOS utility I cannot uncheck EOSU2. I litteraly don't have boxes to check or uncheck So I have to install EOSU2, EOSU3, EOS lens registration tool and EOS Web Service Registration tool.

I have tried installing DPP4 (which I did not have) but nothing changed. I am still unable to download pics with EOS utility.

[sparkycpg · Accepted solution]

I found out what was causing the problem on my computer.  It was AVG Antivirus.  EOS Utility stopped working on another computer and no I thought that was very peculiar.  I started looking harder at my configurations and starting turning things off. Sure enough it was AVG antivirus. As soon as I disabled it the EOS utility started working. They must have had a recent update that cause the problems because it was working before. No errors in AVG so I am going to have some choice words with them. It is unacceptable to disable a program and not display any notification that you are doing it. I have spent a considerable amount of time troubleshooting this.