07-06-2015 02:02 PM
For no apparent reason EOSU appears to have stopped working, somewhat. The main application does not load. I am using a D70 with EOSU on Win 7. I am attempting to connect wirelessly, this worked fairly well before.
I tried using the updated EOSU via Canon's website, but to no avail. Before the update, I sussesfully paired the devices wirelessly, but as Utility would not load after clicking the icon on desktop, no error messaged. The camera's wifi display seems ok (no blinking) - so I opted for the update. After this, when I click on the EOS UTility, it just says 'application already running.'
I am now at wits end having tried everything I could think of, please help!
Solved! Go to Solution.
07-12-2015 05:48 PM
I found out what was causing the problem on my computer. It was AVG Antivirus. EOS Utility stopped working on another computer and no I thought that was very peculiar. I started looking harder at my configurations and starting turning things off. Sure enough it was AVG antivirus. As soon as I disabled it the EOS utility started working. They must have had a recent update that cause the problems because it was working before. No errors in AVG so I am going to have some choice words with them. It is unacceptable to disable a program and not display any notification that you are doing it. I have spent a considerable amount of time troubleshooting this.
06-04-2020 09:57 AM
Hi Guys,
I've rung Canon support as was having the same problem with EOS Utility. They advised I remove all canon software from my PC, then disable AVG while I re-installed the Canon software. I can confirm this has worked!
Thanks
07-07-2015 07:51 AM
07-07-2015 10:04 AM
If it were running, I am still faced with the issue of not having the dashboard accessible to me. I cannot trigger the download of photos, nor operate any remote functionality. All that appears to have happened, is that camera and PC are 'connected' - yet I have no option to actually do anything.
If I stick to EOSU1 (the one that came with the Camera on CD) - at least the WFTPairing software gives me confirmation of that connection (although nothing I can do with it). After the update to EOSU2 (from Canon's website) - absolutely nothing happens.
Please note, until a few weeks ago - this worked flawlessly.. thanks for your help!
07-07-2015 11:23 AM
I am having the same problem on one computer connecting with USB. EOS version 3.2.20. Windows 7 64 bit. It is running OK on other computers also Win 7 64 bit and was running on this computer. I have tried un-installing it including the driver and reinstalling it. Made no difference. Two different cameras. I click on the icon and nothing happens. If I right click on open it rays it is running. Nothing I can do to get it to work. Any suggestions?
07-11-2015 05:06 PM
Same problem for me too. Camera: 5D III, OS Win7 x64
I tried to "manually" launch "EOS utility 3 .exe" and "EOS utility 2 .exe" from the folders where files are installed but I got the same problem.
If I launch EOS utility in folder EOS Utility (which is in folder EU2) I can launch the program but I cannot download images. Only link active is " monitor folder".
I have already tried to reinstall everything multiple times (and always re-strarting my PC between uninstalling and re-installing).
Any help?
Thanks!
07-12-2015 06:59 AM
@ptp wrote:Same problem for me too. Camera: 5D III, OS Win7 x64
I tried to "manually" launch "EOS utility 3 .exe" and "EOS utility 2 .exe" from the folders where files are installed but I got the same problem.
If I launch EOS utility in folder EOS Utility (which is in folder EU2) I can launch the program but I cannot download images. Only link active is " monitor folder".
I have already tried to reinstall everything multiple times (and always re-strarting my PC between uninstalling and re-installing).
Any help?
Thanks!
Uninstall both versions of EOSU and start over, installing only EOSU 3. One of the options displayed will be to include EOSU 2 as part of the installation, so check that option. Then when you start EOSU with its GUI, it will automatically select the correct version - in your case EOSU 3, because that's what works correctly with the 5D3. If you use it on, say, a Rebel, EOSU 2 will be used.
One other thing you might do is make sure you've installed DPP 4. (DPP 3 and DPP 4 can co-exist on the same computer.) The latest versions of EOSU and DPP are more closely integrated than in the past, so it's conceivable that EOSU 3 needs DPP 4 in order for all its functionality to work correctly.
07-12-2015 09:46 AM
Is EOSU3 also available for the 70d? I did not try tis option...
07-13-2015 11:00 PM
@squaka wrote:Is EOSU3 also available for the 70d? I did not try tis option...
I don't think so.
07-12-2015 12:09 PM
Hi Bob,
thank you for your answer.
Actually when I install EOS utility I cannot uncheck EOSU2. I litteraly don't have boxes to check or uncheck So I have to install EOSU2, EOSU3, EOS lens registration tool and EOS Web Service Registration tool.
I have tried installing DPP4 (which I did not have) but nothing changed. I am still unable to download pics with EOS utility.
07-12-2015 05:48 PM
I found out what was causing the problem on my computer. It was AVG Antivirus. EOS Utility stopped working on another computer and no I thought that was very peculiar. I started looking harder at my configurations and starting turning things off. Sure enough it was AVG antivirus. As soon as I disabled it the EOS utility started working. They must have had a recent update that cause the problems because it was working before. No errors in AVG so I am going to have some choice words with them. It is unacceptable to disable a program and not display any notification that you are doing it. I have spent a considerable amount of time troubleshooting this.
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