03-04-2024 10:44 AM - last edited on 03-05-2024 09:29 AM by Danny
I am unable to select "download images to computer" on the EOS Utility 3 software. I have tried updating the software but I am up to date. I have a MacBook (OS Ventura 13.6.3) with no ports; I connect via Wi-Fi. The software launches fine when I connect the camera to the computer. The option to download is not active/clickable. I have never had a problem before. Help please! Thank you!
03-04-2024 01:05 PM
Update: I tried uninstalling the software and reinstalled it. Same issue.
03-04-2024 01:24 PM
Does your MacBook have a built-in SD card reader?
03-04-2024 02:38 PM
Nope.
03-04-2024 03:52 PM
" I have never had a problem before. Help please! Thank you!"
Have there been any changes between when it worked and now - OS update, new router/wi-fi system, etc.?
03-04-2024 04:14 PM
Yes, OS update. I tried uninstalling and then reinstalling the software after the update, but no luck.
03-04-2024 04:46 PM
Did you check the Security section of System Settings? You might need to authorize Files and Folder access.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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