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EOS Utility 3.18.5.13 installer Crashes After Launch

Mostly_Birds
Contributor

Even a freshly downloaded copy of the latest EOS Utility (EU-Installset-M3.18.5.13.dmg)  crashes shortly after launch. The install fails. The summary crash report generated by Mac OS 14.6 follows. My comments and questions are after the end of the summary.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               UniversalInstaller [62617]
Path:                  /var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller
Identifier:            UniversalInstaller
Version:               ???
Code Type:             ARM-64 (Native)
Parent Process:        Exited process [62616]
Responsible:           OFICore [62612]
User ID:               501
 
Date/Time:             2024-08-06 08:55:46.9124 -0600
OS Version:            macOS 14.6 (23G80)
Report Version:        12
Anonymous UUID:        9E77241D-C92D-EAEA-FD94-8261AFE3C161
 
 
Time Awake Since Boot: 430000 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x0000000000000000
 
Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [62617]
 
VM Region Info: 0 is not in any region.  Bytes before following region: 4331274240
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      1022a0000-10230c000    [  432K] r-x/r-x SM=COW  /private/var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_platform.dylib             0x195b0f904 _platform_strlen + 4
1   UniversalInstaller                   0x1022d0cdc std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>::basic_string<std::__1::nullptr_t>(char const*) + 36
2   UniversalInstaller                   0x1022c00f0 canonsoft_uix::CServiceLogUtil::WriteSystemInformation() + 628
3   UniversalInstaller                   0x1022a6374 canonsoft_uix::CUIXApplication::ApplicationWillFinishLaunching() + 188
4   UniversalInstaller                   0x1022a4320 -[UIxApplicationDelegator applicationWillFinishLaunching:] + 64
5   CoreFoundation                       0x195bb6144 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 148
6   CoreFoundation                       0x195c4a3d8 ___CFXRegistrationPost_block_invoke + 88
7   CoreFoundation                       0x195c4a320 _CFXRegistrationPost + 440
8   CoreFoundation                       0x195b84678 _CFXNotificationPost + 768
9   Foundation                           0x196ca12c4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88
10  AppKit                               0x19941223c -[NSApplication finishLaunching] + 248
11  AppKit                               0x199411f1c -[NSApplication run] + 252
12  AppKit                               0x1993e9240 NSApplicationMain + 880
13  dyld                                 0x195757154 start + 2476
 
----------------------------------------------------
I'm running a Mac Studio, Mac OS 14.6. 
 
Earlier versions of EOS Utility, running under Mac OS 14.5 and now 14.6 cannot "see" a connected camera. I have a workaround using Apple's Image Capture, but it's a kludge and tedious, requiring three steps to get meaningfully named photos from the camera to the catalog. When EOS Utility worked, it was a single step.
 
Does anyone have any better experience, a better workaround or any idea whether Canon is working on the problem?
 
Thanks.
Jim DeWitt
Frozen Feather Images
10 REPLIES 10

A good suggestion. I downloaded AppCleaner, installed it and used it to remove my last version of EOS Utility, 3.18.11, I believe. I downloaded a fresh copy of the eum3.18.5-installer. I dragged the installer to my desktop. And it crashed about 20% of the way through installation, as shown by the progress bar, just as before.

Apple's Image Capture is working as a partial replacement, but I miss the additional features of EOS Utility. 

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