EOS Util 2 > camera setting/remote shooting is disabled >70D

[khalidhajsaleh]

I downloaded the EOS utli sofware, connected my canon 70 to macbook via usb cable. When I start the EOS util 2, the camera setting/remote shooting is disabled. 

I made sure that the wifi is turned off. 

This feature is always greyed out in both video and camera mode. 

How can I get this to work?

[Waddizzle]

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@khalidhajsaleh wrote:

I downloaded the EOS utli sofware, connected my canon 70 to macbook via usb cable. When I start the EOS util 2, the camera setting/remote shooting is disabled. 

I made sure that the wifi is turned off. 

This feature is always greyed out in both video and camera mode. 

How can I get this to work?

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The camera is not being recognized by the computer.  Make sure you are using a USB data cable, not a USB charging cable.

[khalidhajsaleh]

But when I plug-in my camera to the cable, the EOS util starts on its own. I searched on amazing for mini usb to usb data cable but all the results show charging cables. How can I find a data cable?

[RobertTheFat]

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@khalidhajsaleh wrote:
But when I plug-in my camera to the cable, the EOS util starts on its own. I searched on amazing for mini usb to usb data cable but all the results show charging cables. How can I find a data cable?

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That doesn't sound as though it's a cable (data vs charging) issue.

The 70D is a fairly recent camera. Are you sure it doesn't require EOSU 3?

[Waddizzle]

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@RobertTheFat wrote:

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@khalidhajsaleh wrote:
But when I plug-in my camera to the cable, the EOS util starts on its own. I searched on amazing for mini usb to usb data cable but all the results show charging cables. How can I find a data cable?

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That doesn't sound as though it's a cable (data vs charging) issue.

The 70D is a fairly recent camera. Are you sure it doesn't require EOSU 3?

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Good question.  The 70D Product Support page appears to show MAC OS-X Snow Leopard 10.6 running EOS 2 as part of the  EOS Utility CD.  The latest downloads for Mac OS Catalina show EOS 3.12.

[khalidhajsaleh]

When I tried the EOS3, I get a messageb that your device is not recognized.

[Waddizzle]

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@khalidhajsaleh wrote:
When I tried the EOS3, I get a messageb that your device is not recognized.

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Are you deleting the software prior to installing a new version?  

Which version of EOSU 3 did you install?  You may need to work your way through the upgrade path.  

To install EOSU 3, I might try starting at OS X Mountain Lion.  That seems to be when a transition might have been made from EOSU 2 to EOSU 3.  I have no idea why they transitioned, but it seems to coincide with a change from OS X to MacOS.

[khalidhajsaleh]

it is sort of interesting because I just downloaded the EOS software yesterday from Canon's site. It installed both EOS 2 and 3. By default, when I plugin my 70D it opens EOS 2. I will remove EOS 2 and see if that fixes the problem. 

[Waddizzle]

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@khalidhajsaleh wrote:

it is sort of interesting because I just downloaded the EOS software yesterday from Canon's site. It installed both EOS 2 and 3. By default, when I plugin my 70D it opens EOS 2. I will remove EOS 2 and see if that fixes the problem. 

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You hare not answering any questions.  This makes it difficult to assist you.  Deleting the applications means deleing ALL of it, not just some it.  On that note, I suggest that you contact Canon Support.