Digital Photo Pro

[RooDog]

My camera 70D came with Digital Photo Professional 3, I saw the Canon site had a verion 4, so I downloaded it. But it will not load. When I try to start it, it says "Not all elements can be shown under the computers current dispay settings. Before use, reduce the display size." I try all my size options and get the same message, except when I try the smallest option, it says too small, use 1024x720 or bigger.

My setting options, laptop.
1366x768 recommended
1360x768
1280x768
1280x720
1280x600
1024x768
800x600

What can be wrong? Should I not have deleted the earlier version first? No Idea what to try. Thanks

[TCampbell]

Which computer operating system are you using?

I'm running DPP 4.5 (on a Mac) ... but I may be on a different operating system version.  If you're on Windows, make sure you don't have something blocking the installer (e.g. antivirus software, etc.)

[RobertTheFat]

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@RooDog wrote:

My camera 70D came with Digital Photo Professional 3, I saw the Canon site had a verion 4, so I downloaded it. But it will not load. When I try to start it, it says "Not all elements can be shown under the computers current dispay settings. Before use, reduce the display size." I try all my size options and get the same message, except when I try the smallest option, it says too small, use 1024x720 or bigger.

My setting options, laptop.
1366x768 recommended
1360x768
1280x768
1280x720
1280x600
1024x768
800x600

What can be wrong? Should I not have deleted the earlier version first? No Idea what to try. Thanks

---

The two versions can co-exist, so that's not the problem. Version 4 requires a 64-bit version of the Windows OS; but it apparently installed, so I guess that's not the problem. The tests you've run so far suggest that there's an issue with the computer's graphics card. I don't recall a specific requirement on the computer's graphics capability, but that's where I'd look first.

What OS are you running?

[RooDog]

 I am using a Laptop with Windows 10.It loaded ad installed. Just can't start it.

Thanks

[jrhoffman75]

http://support-th.canon-asia.com/contents/TH/EN/8201803100.html

[RobertTheFat]

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@jrhoffman75 wrote:

http://support-th.canon-asia.com/contents/TH/EN/8201803100.html

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And all other things being equal, it's usually best to set the resolution to the "Recommended" value, since that's almost always the setting most consistent with the native resolution of the screen. (Usually it is the native resolution of the screen.)

[RooDog]

Huge thanks, that fixed it. My screen was big enough, but some how my text was set to 125%. I had to reset set at 100%.

Thanks, Greg

[jrhoffman75]

Glad to help.