cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DPP4 Crashes When I Open It

scottkincaid
Apprentice

Hi,

I have just downloaded DPP 4 and it crashes constantly every time i open it. i am using windows 10. Any ideas?

1 ACCEPTED SOLUTION

Thank you wq9nsc! That was exactly my problem opening and crashing. DPP4 would open for a few seconds highlighting a particular sub folder, then shut down. Prior to that it was working normally. I even removed DPP4 via control panel, downloaded and installed a new version, and DPP4 still opened briefly, somehow highlighting the same sub folder, before shutting down.  All I had to do was change the name of the sub folder and it has resumed opening normally. PC is a Dell Inspiron 3668 64-bit running Windows 10 (won't upgrade to Windows 11).

View solution in original post

20 REPLIES 20


@Peter wrote:

@DaleMeyer wrote:

I have the same problem.

 

I'm using an HP ProBook 4540s running windows 8.1, 8 GB RAM, 500 GB SSD.  DPP4.11.0 crashes immediately on startup.

 


Immediately after a startup crash, delete the Canon_Inc_IC folder in C:\ProgramData\

The folder is hidden so you need to change the settings.

From someone who had DPP4.11.0 startup crashes after a Windows update.


Thanks, I'll give it a try.

Announcements