03-02-2018
10:51 AM
- last edited on
07-27-2023
08:23 AM
by
Danny
Hi,
I have just downloaded DPP 4 and it crashes constantly every time i open it. i am using windows 10. Any ideas?
Solved! Go to Solution.
06-19-2022 05:15 PM
Thank you wq9nsc! That was exactly my problem opening and crashing. DPP4 would open for a few seconds highlighting a particular sub folder, then shut down. Prior to that it was working normally. I even removed DPP4 via control panel, downloaded and installed a new version, and DPP4 still opened briefly, somehow highlighting the same sub folder, before shutting down. All I had to do was change the name of the sub folder and it has resumed opening normally. PC is a Dell Inspiron 3668 64-bit running Windows 10 (won't upgrade to Windows 11).
01-01-2020 09:13 AM
@Peter wrote:
@DaleMeyer wrote:I have the same problem.
I'm using an HP ProBook 4540s running windows 8.1, 8 GB RAM, 500 GB SSD. DPP4.11.0 crashes immediately on startup.
Immediately after a startup crash, delete the Canon_Inc_IC folder in C:\ProgramData\
The folder is hidden so you need to change the settings.
From someone who had DPP4.11.0 startup crashes after a Windows update.
Thanks, I'll give it a try.
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