cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DPP won't complete installation on macOS v14 (Sonoma)

renouj21
Contributor

I'm trying to download DPP for my Mac. I get the download fine, but when I click on the installer it gets half way through "extracting files" and then bails out. Nothing is extracted and I'm back to the installer window. I've tried DPP 4.17 and 4.18. I note from various Google searches that there are people apparently running DPP successfully on Sonoma. However, I also note that on the Canon UK/Europe site, there is no "Sonoma" option offered on the DPP download page (it tops out at Ventura). So is DPP compatible with Sonoma? And if it is, can anyone offer a suggestion as to why it is not loading onto my Mac Studio? Thanks in advance...

1 REPLY 1

John_Q
Product Expert
Product Expert

Hello renouj21,

When the files are extracted, there will not be an automatic pop up of an installer. It puts the installer on your desktop. It looks like a HD (hard drive). It should have a similar name to the .DMG file that you downloaded initially. You should see a "drive" called DPP4.17.0. (or whatever version you downloaded) Inside of that is dppm4.17.0-installer. Double-click that to begin installation.

Holiday
Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II