DPP not seeing jpg or cr2 photos

[rosycreates]

I just bought a used PowerShot S120. Everything works great on it! So, I downloaded and installed DPP. I attached my S120 to my Windows 10 laptop using the USB to Mini USB cord. Then open the location/folder to the my S120. DPP doesn't see anything! Not cr2. Not even jpg! However, explorer opens them so I know they are readable...I really don't want to need to download Gimp...HELP!!

TIA!

Rosy

[rosycreates]

Dell Latitude 5290 2 in 1 with Windows 10 (version 21H2)

Downloaded the file and DPP opens up. However, it downloads the photo into my Pictures Folder and opens up the Pictures Folder. I can then look for the file and click it to open in DPP. It does not just open the cr2 file only.

[rosycreates]

It does open DPP. However, DPP does not open the photo. Instead, it takes me to my Pictures Folder.

Windows 10, Dell Latitude 5290 2 in 1. Latest DPP version

[jrhoffman75]

Almost sounds like Windows is doing an automatic import. Can you see the image in the pictures folder? 

[rosycreates]

Yes, the cr2 image is in the Pictures folder.

[jrhoffman75]

Do you have a local camera club you could contact for assistance?

[rosycreates]

I have no idea. I can contact the photography store and ask?

[jrhoffman75]

If you have a real photography store they might be able to assist. 

Also try and search Google for camera clubs in your area.

I am out of any other thoughts. Sorry I couldn't get this resolved for you.

It is very hard to resolve issues remotely when one computer is working and the other isn't and all things seem to be the same.

[rosycreates]

I completely understand.

It is an actual camera store, Horn Photo. I didn't buy my s120 there. So I guess I can call and ask for help. Never hurts to ask.

Thank you for trying. I appreciate it. 

Rosy 

[jrhoffman75]

Maybe contact these folks as well: Fresno Camera Club

I belong to my local camera club and we will help anyone who contacts us - member or not.

[rosycreates]

I think I figured DDP4 out. DPP4 works best to open files that are on the drive of your computer. From my Pictures folder, I can right click a cr2 file and choose which program to open it with. But, with DPP4, (after I open DDP4) I still need to scroll to the cr2 file I want to edit and click it open.