DPP 4.11.1

[pryan]

When I was running macOS Mojave and the earlier version of Canon Digital Photo Professional (DPP) version 4.11.0 or 4.10 (not sure what the earlier version was) everything was fine, I was able to edit and print photos, everything was great.

When I was still running macOS Mojave and updated to DPP 4.11.1 a couple weeks ago I started having issues opening and trying to print photos shot by a professional photographer with a EOD 5D Mark3. I get a message such as "unsupported image" or "target file not found". I can see some of the photos as thumbnails while others just show a question mark (if I wait a long while they seem to all show up as thumbnails but still have a question mark), if I pull up a thumbnail I can see it appears sort of low resolution/pixelated. If I try to print it I get a message “target file not found”. 

I updated to macOS Catalina 10.15.2 and am still running DPP 4.11.1 which I believe is the latest version but I am still having the same issues. To make it stranger, photos that I edited by cropping to square or adjusting the exposure prior to installing DPP 4.11.1 are fine and they are in the same folder with the originals. 

I went back and tried the files on the original thumb drive but still have the same issues.

My photos shot on a Canon G7 or 6D all seem to open fine. 

Do i just need to wait for an update to DPP 4.11?

Any ideas? Thanks

[shadowsports]

Greetings,

DPP 4.11 is listed as compatibe with Catalina.  Are you using iCloud or do you have these images stored locally on disk and/or USB?

What format are the files? 

[pryan]

Hello, files are stored locally on hard drive, but I also checked the files as they were provided to me on a thumb dirve and they have the same issues. All the photos are .jpg files. Thanks for any thoughts, Pete

[ChrisPBacon]

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@pryan wrote:

When I was running macOS Mojave and the earlier version of Canon Digital Photo Professional (DPP) version 4.11.0 or 4.10 (not sure what the earlier version was) everything was fine, I was able to edit and print photos, everything was great.

When I was still running macOS Mojave and updated to DPP 4.11.1 a couple weeks ago I started having issues opening and trying to print photos shot by a professional photographer with a EOD 5D Mark3. I get a message such as "unsupported image" or "target file not found". I can see some of the photos as thumbnails while others just show a question mark (if I wait a long while they seem to all show up as thumbnails but still have a question mark), if I pull up a thumbnail I can see it appears sort of low resolution/pixelated. If I try to print it I get a message “target file not found”. 

I updated to macOS Catalina 10.15.2 and am still running DPP 4.11.1 which I believe is the latest version but I am still having the same issues. To make it stranger, photos that I edited by cropping to square or adjusting the exposure prior to installing DPP 4.11.1 are fine and they are in the same folder with the originals. 

I went back and tried the files on the original thumb drive but still have the same issues.

My photos shot on a Canon G7 or 6D all seem to open fine. 

Do i just need to wait for an update to DPP 4.11?

Any ideas? Thanks

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I don't think that Apple is supporting Canon apps any longer.  They are, after all, competitors.  While I have no proof of that, most Canon software and firmware has significant problems recently on all my Apple devices.  Apple points the finger at Canon, and why not?

[pryan]

Hello, yes I see your point, but it is sort of strange that I did not have any issues until I updated to DPP 4.11.1 while I was still running Mojave, installing Catalina didn't solve the issue, or make it worse. All my other photos are fine, it is only the photos shot on an EOS 5D Mark3 by a professional photographer, but even then photos I edited in the earlier version of DPP  are fine  when viewed with DPP 4.11.1. I am thinking maybe it is something they did in post processing, but still all the photos were accessible until I updated to DPP 4.11.1. The pro photographer could only say that it must be the DPP update and maybe wait unitl the next software update.

I posted the same question to the Apple Community site, but no replies

I have been meaning to update my game with Photoshop and start to get more serius about my skills, maybe it is time.  

Thanks for your input, Pete

[jrhoffman75]

You state the only files that won’t open are files that were edited by a pro.

Do you know what file format they saved the edited files in?

Can you open the files using macOS Preview?

[pryan]

Hello, they are .jpg files, yes I can open and view them in macOS Preview. Pete

[jrhoffman75]

See this post

https://community.usa.canon.com/t5/Software/Cannot-view-jpg-s-in-DPP-4/td-p/256622

[pryan]

Thanks John, I think this may be the path to an answer, however I am quite the novice at all this still. I think the root issue as described in the link you provided is correct, it is the files being processed in Adobe, and then using DPP. I think i must has set a function that is not compatible as the link describes, unfortunately I do not understand what "progressive" means. I searched the various functions and could not finding a setting that solved the issue.  Any additional help you could provde would be great, thanks

Pete

[jrhoffman75]

Hi Pete.

I don't usde Photoshop, so I am not sure about all the options that are discussed in the post for exporting. None of the programs I have ever used gave choices in JPEG export.

I use Lightroom. I exported a RAW file to JPEG (LR just gives a JPEG option, no progressive or other choices) and it opened fine in DPP.

If you want to open those images in DPP you will need to have the pro photographer you received them from resend them to you and select a different export option from Photoshop.

You could also perhaps try exporting them again from macOS Preview. It might save them in a different version than progressive.