Connecting to Image.Canon Wifi Date Time Error

[kmsheetmetal]

Hi I have 2 sx530HS and both were setup with Image Gateway and all was working fine no problems until the shutdown of the server.  Today I tried to connect them to the new Image.Canon server and every time I try the update cloud button on the cameras as decribed in the setup from image.canon I get "Set the correct date and time" on both cameras.  The correct date, time and time zone is correct on the camera.  I've searched through several posts on here from others having similar issues in the past saying you need to change the camera name to something else before trying to connect, or completely reset the wireless settings like it was a brand new camera. None of that worked.  I logged into the new image.canon and deleted one of the cameras that I guess was transfered over from image gateway and that had no effect.  Am I missing something or is the service not fully up and running.  Any help would be great as our company uses these for shipping picture verifcation and manually transfering images takes a ton of time and is the only reason we bought these cameras is so we could transfer pictures automatically.

Thanks.

[NaturesX]

Yea, I had the Canon printer so that.. Use Brother now..

[NaturesX]

DO thar

[skier150]

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@hanks424 wrote:
Wifi still works fine, posting directly to the web was rendered useless when Canon modified their site.

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Not for my SX510, the image transfer utility was killed, so I cannot even transfer photos to the PC via WiFi anymore.

[Happy4life]

I hope there is a fix to this problem. I can't get my camera to do anything since the new site started up. Not happy at all.

[acannoooooo]

ixus 285 hs user here having the same issue, found the wifi transferring very useful, if there is any fix to this please let us know.

[NaturesX]

I wish we could get an answer.. Are they Covid closed maybe? Ughhh

[skier150]

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@NaturesX wrote:
I wish we could get an answer.. Are they Covid closed maybe? Ughhh

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No, they just do not want to help.  The standard answer is to call in and pay for "support".  I wonder if anyone has done this, and if they actually received a viable solution.

[hanks424]

I spoke with a Canon "support" rep regarding my SX700HS and loss of Image.Canon web connect. I asked if Canon would update the firmware or modify their site to re-enable this feature. He told me my camera was TOO OLD, in fact NO SUPPORT would be offered. He could have cared less, in fact he was bordering on snarky.

Since then I have dissuaded many people to avoid Canon. What a shame.

[skier150]

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@hanks424 wrote:

I spoke with a Canon "support" rep regarding my SX700HS and loss of Image.Canon web connect. I asked if Canon would update the firmware or modify their site to re-enable this feature. He told me my camera was TOO OLD, in fact NO SUPPORT would be offered. He could have cared less, in fact he was bordering on snarky.

Since then I have dissuaded many people to avoid Canon. What a shame.

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That's a shame.  Did they still charge you $15 for that "support"?

[Steve0701]

I don’t believe in scrapping a perfectly good camera. So, when a few specs of dirt got between the lens elements of my SX280 HS WiFi camera I bit the bullet and returned it for an out of warranty repair.  That’s how I received my SX700 HS. Canon upgraded me with the next model for the price of a repair. That was just over four years ago, and the SX700 HS is still like new after recording more than 8,000 images. I am only disappointed that the camera outlasted iMage Gateway. It's shameful that they orphaned our cameras like this.