Connecting to Image.Canon Wifi Date Time Error

[kmsheetmetal]

Hi I have 2 sx530HS and both were setup with Image Gateway and all was working fine no problems until the shutdown of the server.  Today I tried to connect them to the new Image.Canon server and every time I try the update cloud button on the cameras as decribed in the setup from image.canon I get "Set the correct date and time" on both cameras.  The correct date, time and time zone is correct on the camera.  I've searched through several posts on here from others having similar issues in the past saying you need to change the camera name to something else before trying to connect, or completely reset the wireless settings like it was a brand new camera. None of that worked.  I logged into the new image.canon and deleted one of the cameras that I guess was transfered over from image gateway and that had no effect.  Am I missing something or is the service not fully up and running.  Any help would be great as our company uses these for shipping picture verifcation and manually transfering images takes a ton of time and is the only reason we bought these cameras is so we could transfer pictures automatically.

Thanks.

[hanks424]

Several years ago Canon botched a video camera repair. After contacting them, they elected to send me a top-of-the-line replacement pro video camera no questions asked. Since then we have spent thousands on Canon. That was the OLD CANON. The NEW CANON is clueless, so we plan to buy elsewhere in the future. Plus I will go out of my way to help others make intelligent choices.

[skier150]

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@hanks424 wrote:

Several years ago Canon botched a video camera repair. After contacting them, they elected to send me a top-of-the-line replacement pro video camera no questions asked. Since then we have spent thousands on Canon. That was the OLD CANON. The NEW CANON is clueless, so we plan to buy elsewhere in the future. Plus I will go out of my way to help others make intelligent choices.

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I will be spreading the word as well.  I have about a half dozen Canon products in my house.  It is a shame they decided to do this to their once loyal customers.

[Happy4life]

Just makes me mad my camera isn't even 3 years old. I begged and begged to get one that was WIFI connectable. I love my camera and my husband did a great job picking it out.

[rku789]

Does Canon have a solution please?  It has been 2 weeks since Canon discovered this issue.

[Waddizzle]

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@rku789 wrote:

Does Canon have a solution please?  It has been 2 weeks since Canon discovered this issue.

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It is a brand new product, unlike anything offered by any of the competition.  Canon has created a virtual cloud, which will eliminate the need to use the EOS Utility in the future.  All you do is take pictures, and go to your computer and edit them.

BTW, the EOS Utility has been known to produce a similar error message.  It is common to see it close to when the US changes to and from Daylight Savings Time.  The camera does not automatically switch in and out of DST.  There is a setting in the camera menu for setting that time that you must manually change to make the message go away.

[Happy4life]

It would be nice to know...giving them the benifit of the doubt because of everything that is going on in the world maybe they are just back logged and will get to it soon. Just sucks!

[NaturesX]

Getting out of DST did not fix the error. Still getting "Set the correct date and time" This makes the camera useless.. I had a great picture and had to take a picture of the picture with my phone to share it..

[Waddizzle]

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@NaturesX wrote:
Getting out of DST did not fix the error. Still getting "Set the correct date and time" This makes the camera useless.. I had a great picture and had to take a picture of the picture with my phone to share it..

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At this time of the year, exiting out of DST could very well be the problem.  

All that the EOS Utility does is compare the time on the computer with the time in your camera.  It is possible to set the EOS Utility to automatically synch the camera with your PC.  But, you must still go into the camera and change the DST setting twice per year.

Because Congress now allows individual states to define their own DST time zones, and Congress keeps changing when it begins and ends, it has become a futile effort to keep updating the camera firmware to keep up with the changes.  

[NaturesX]

Do you work at Canon? Should we just throw our cameras in the trash?

[Waddizzle]

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@NaturesX wrote:
Do you work at Canon? Should we just throw our cameras in the trash?

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I do not work for Canon.  If you do not have a copy of the camera and software User Manuals, then you can download them from the Canon Camera Support page for your camera model, whatever it might be.