Connecting to Image.Canon Wifi Date Time Error

[kmsheetmetal]

Hi I have 2 sx530HS and both were setup with Image Gateway and all was working fine no problems until the shutdown of the server.  Today I tried to connect them to the new Image.Canon server and every time I try the update cloud button on the cameras as decribed in the setup from image.canon I get "Set the correct date and time" on both cameras.  The correct date, time and time zone is correct on the camera.  I've searched through several posts on here from others having similar issues in the past saying you need to change the camera name to something else before trying to connect, or completely reset the wireless settings like it was a brand new camera. None of that worked.  I logged into the new image.canon and deleted one of the cameras that I guess was transfered over from image gateway and that had no effect.  Am I missing something or is the service not fully up and running.  Any help would be great as our company uses these for shipping picture verifcation and manually transfering images takes a ton of time and is the only reason we bought these cameras is so we could transfer pictures automatically.

Thanks.

[skier150]

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@NaturesX wrote:
Getting out of DST did not fix the error. Still getting "Set the correct date and time" This makes the camera useless.. I had a great picture and had to take a picture of the picture with my phone to share it..

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You are correct.  The DST setting has absolutely no impact on the problem we are having.  With this date/time error, there is no way for us to transfer anything to the internet, and with the killing of the Image Transfer Utility, there is no way for us to transfer direct to the PC via WiFi.  I don't think they are going to provide a solution for this, as it appears they are enacting forced obsolescence on all older models in hopes that we will just buy a new model... they are wrong.

[Waddizzle]

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@skier150 wrote:

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@NaturesX wrote:
Getting out of DST did not fix the error. Still getting "Set the correct date and time" This makes the camera useless.. I had a great picture and had to take a picture of the picture with my phone to share it..

---

You are correct.  The DST setting has absolutely no impact on the problem we are having.  With this date/time error, there is no way for us to transfer anything to the internet, and with the killing of the Image Transfer Utility, there is no way for us to transfer direct to the PC via WiFi.  I don't think they are going to provide a solution for this, as it appears they are enacting forced obsolescence on all older models in hopes that we will just buy a new model... they are wrong.

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I have assumed tha all of you have installed the firmware update to actuallay enable your camera to use the new cloud.

[skier150]

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@Waddizzle wrote:

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@skier150 wrote:

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@NaturesX wrote:
Getting out of DST did not fix the error. Still getting "Set the correct date and time" This makes the camera useless.. I had a great picture and had to take a picture of the picture with my phone to share it..

---

You are correct.  The DST setting has absolutely no impact on the problem we are having.  With this date/time error, there is no way for us to transfer anything to the internet, and with the killing of the Image Transfer Utility, there is no way for us to transfer direct to the PC via WiFi.  I don't think they are going to provide a solution for this, as it appears they are enacting forced obsolescence on all older models in hopes that we will just buy a new model... they are wrong.

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I have assumed tha all of you have installed the firmware update to actuallay enable your camera to use the new cloud.

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Unfortuantely Canon is not providing a firmware update for a lot of these cameras.

[NaturesX]

I have the new image.canin app, but I have not plugged the camera up to the computer to download any new firmware.. Can I get new firmware on Canon site and maybe will work? I will check into this. I hv the sx700 HS.. I'm still livid and haven't called yet so as not to cuss some poor soul out.. Wishing still a bad dream also..

[NaturesX]

Are they still working on it Stephen? Is there firmware we need to download? I want a firm answer!? Is my SX700 HS just a piece of trash now or what? I'm livid!!!!!!! Answer our questions! Date/time error.. Camera has been useless and Canon giving no answers..

[NaturesX]

Are they still working on it Stephen? Is there firmware we need to download? I want a firm answer!? Is my SX700 HS just a piece of trash now or what? I'm livid!!!!!!! Answer our questions! Date/time error.. Camera has been useless and Canon giving no answers!

[Happy4life]

Exactly, there is no update or news about this at all.

[Jurek1]

Hi Stephen,

I am having the same problem with my PowerShot G9X Wi-Fi camera. Please help!
The image transfer utility was killed, so I cannot even transfer photos to the PC via WiFi anymore.

Best wishes from distant Poland.

Jurek Jerry Szostak

[Stephen]

You'll find the compatible models on the site here: https://image.canon/st/en/connectable-models.html

If your camera isn't listed there, you won't be able to use the new Internet-based service. 

You can still use the Canon Camera Connect App on your mobile device to transfer the images from your camera to your mobile device, and then transfer from there to your favorite online service (Facebook, Instagram, Google Drive/Photos, Flickr, etc.), but if your camera isn't supported by the new image.canon service, you won't be able to use the camera to directly transfer images to the Internet.

If your camera is listed as a supported model, and you're still having trouble using the image.canon service, we recommend reaching out to support via your My Canon Account for assistance, if you're in the USA. If you're not in the USA, you'll need to find contact information for Canon in your country for assistance. Support information can be found HERE.

[Happy4life]

This really sucks! I begged and begged to get a Wifi camera. I don't want to download to my phone then to a different site. No more Canon's for me! Should never ever changed the format if you knew this was going to happen!!!!!!!!!!!!