Connecting to Image.Canon Wifi Date Time Error

[kmsheetmetal]

Hi I have 2 sx530HS and both were setup with Image Gateway and all was working fine no problems until the shutdown of the server.  Today I tried to connect them to the new Image.Canon server and every time I try the update cloud button on the cameras as decribed in the setup from image.canon I get "Set the correct date and time" on both cameras.  The correct date, time and time zone is correct on the camera.  I've searched through several posts on here from others having similar issues in the past saying you need to change the camera name to something else before trying to connect, or completely reset the wireless settings like it was a brand new camera. None of that worked.  I logged into the new image.canon and deleted one of the cameras that I guess was transfered over from image gateway and that had no effect.  Am I missing something or is the service not fully up and running.  Any help would be great as our company uses these for shipping picture verifcation and manually transfering images takes a ton of time and is the only reason we bought these cameras is so we could transfer pictures automatically.

Thanks.

[dshjr586]

I appreciate your problem.  You are stuck with cleaning up someone else's mess.

Good luck.

[Porcha · Accepted solution]

On Wednesday, April 15, 2020, Canon Inc. will be releasing firmware ver. 1.1.0.0 for the PowerShot SX530 HS. Download it here https://Canon.us/ltvsb

Firmware Version 1.1.0.0 incorporates the following fixes and enhancements:

1. Support for the “image.canon” cloud platform has been added.

Note: This is a required firmware update in order to enable the use of this service.

[kmsheetmetal]

Thanks!! the firmware update fixed the problem both cameras are connecting again

[Nya]

I am having the same problem with my PowerShot SX510 HS Wi-Fi camera

[dshjr586]

Once I deleted my WiFi settings and reconnected, I think I have the new image.canon downloader work.

Thanks, Canon, for resolving the issues.

don

[skier150]

Same here with the 510 HS, need a soluition

[callman]

Same here, but mine is a PowerShot SX60. I can no longer connect to my wireless since the old site went down. I get the same error message "set correct date/time". The correct date/time are, in fact, set. And yes, the correct time zone is also set on the camera - I checked that, as well. The only free way to find an answer to this is here. Any ideas?

[callman]

Isn't there are charge for this so-called service?

[callman]

I could not agree more. I've loved the camera and use it almost daily. This issue with my PowerShot SX60 did not happen until the new image website went up. I am thoroughly disgusted with Canon at this time. 

[Nya]

I feel the same way, I do not understand the need for a new website in the first place especially if it does not work