05-22-2014 03:03 PM
My Win7 Pro 64-bit computer give me the mesage, "Canon utilities image transfer utility has stopped working". It appears I need this utility to automatically download pics from the CANON iMAGE GATEWAY. The message comes with the following details. Can you help me get this working? I have CameraWindow installed and it works.
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: imagetransferutility.exe
Problem Signature 02: 1.2.0.6
Problem Signature 03: 524bbaa1
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 5265d021
Problem Signature 07: 3513
Problem Signature 08: 79
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
05-27-2014 11:30 AM - edited 05-27-2014 11:36 AM
You best bet will be to call Cannon Support. There have been lots of problem getting this to work corretly.
06-03-2014 11:43 AM
I called Canon support. Did email support, too. Both suggested uninstall/reinstall, which was no help. Other than that they had no clue. Phone support thought it might be blocked by Norton Security Suite. I turned off the firewall and AV protection and Image Transfer Utility (ITU) still won't start. Still looking. Will post back here if I find a solution.
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