06-08-2022 08:33 AM
I'm trying to establish a connection to my recently updated to Windows 11 PC, using a usb C to usb A connector from my Canon Eos R. It is failing to get a connection. I've used two separate usb leads with the same result. The camera has no problem appearing as a drive on a Windows 10 computer with the same leads, and its firmware version is up to date. This is really annoying, as it also makes it impossible to use the Canon utility software. Does anyone know a ready made solution, or whether there ever will be one?
I also have a Canon XF 300, which I haven't tested yet. It will be a real nightmare if that connection also doesn't work anymore. Well done, Microsoft.. not really.
09-21-2022 04:11 AM
Hi Tronhard, I've been using my USB cable since forever, and I've never had an issue until I moved to Windows 11. The issue here is strictly to do with Windows 11 and there is no hardware issue. That indicates to me that Canon have not produced a driver suitable for Windows 11, even though Windows 11 has been well signalled. Additionally, if you want to fry a memory card, handle it all the time. You will eventually succeed. The only time I ever remove a memory card from my camera (I now have 128MB card, so that very rarely happens) is when it gets full when I'm shooting. I haven't managed to succeed in that since I've had my EOS R, so there is no need. Handling cards almost guarantees that the card will fault. In all my time using digital cameras, over a decade, I've only ever had one fault, and that was on my first EOS camera, a 300D, when I tried to change the card while it was still writing. So, your suggestion is the worst possible suggestion. The best suggestion is that Canon gets its act together and fixes the issue, so that people don't have to remove the card from the camera. I will tell you this: I have done a test, by using the same cable that I previously used on my old computer, with the same brand motherboard, and also on my laptop before it was upgraded to Windows 11. When it was installed with Windows 10, there was no issue.
09-21-2022 04:18 AM
Waddizzle: I have never had an issue with any OS downloading images using a USB cable until I migrated to Windows 11. I even have the experience of using my laptop which was previously Windows 10 and has now been upgraded to Windows 11. It worked fine on Windows 10, and now the camera is not recognised by the laptop with Windows 11. I built a brand new Windows 11 PC, with the same brand of motherboard as my old Windows 10 machine. The old Windows 10 machine works perfectly, with the same cable. This is a Canon issue, because they haven't updated the software to recognise the device under Windows 11. If it is a Microsoft issue, then Canon should be working with Microsoft to resolve the issue. It isn't as if this is a recent issue. People have been complaining about it since last year, when Windows 11 was first release, nearly 12 months now! Get it sorted!!!!!!!
09-21-2022 04:20 AM
And before you ask, it is an i5 Intel machine, with a ASUS Intel B85M-G motherboard.
09-21-2022 04:22 AM
Also, I can connect and download images from my 7D and my EOS M200 on the same computer!!!!!
09-21-2022 04:31 AM
And I also don't agree with you about how fast it is to download images using a card reader. One, I have to take the card from camera, locate the card reader (I always have the USB cable attached to my computer for downloads, so I never have to locate that) and then I have to download all of the images, and then rename the folder to the date (done automatically by the software, according to camera and date) and then move the files from the various dates into the correct folder, a very time consuming an tedious task. I would also note that all of the later cameras, EOS R5 and forward, have a Windows 11 compatible firmware update. The EOS R does not, and yet it is still a currently for sale camera. Pretty slack, if you ask me. 😉
09-21-2022 04:34 AM
My point is: all of the newer Canon EOS cameras have a Windows 11 compatible firmware update! EOS R3, R5, R6, R7, and R10. However, not the R. Why is that? Tres pathetique!
09-21-2022 04:59 AM - edited 09-21-2022 05:26 AM
Gavin, I sincerely and politely tried to help the OP (DROO) with their issue, but you have subsequently responded to this when you should have started your own thread to deal with your specific issues. Furthermore, your responses are full of angst that is not helping anyone.
To quote you: "Handling cards almost guarantees that the card will fault. In all my time using digital cameras, over a decade, I've only ever had one fault, and that was on my first EOS camera, a 300D, when I tried to change the card while it was still writing."
I have used cards in the way I have suggested for almost 20 years without any issue. The fact that you actually admit the one issue you had was your own action in pulling a card out while it was writing, is your issue as a user and there is no validity to extrapolate that to an essential inherent issue with cards themselves.
I worked on the design for Windows interface, and the intent was always that you should use the Eject feature (either in File Manager, or from the tool in the Windows tray) to ensure that the card does not have open file connections to the computer. Pulling the card prematurely creates a risk that the card will corrupt its FAT system and render it unusable. That is not an issue with Windows, or with cards per se, it is user error.
I am not decrying the need for Canon to resolve the driver issue, but I offered the OP a work-around based on the information they initially gave,
The initial post did not include the information that the OP wanted to rename files en masse - that is your contribution.
To deal with your objections:
Depending upon the speed of your USB drive connection, I would normally expect that copying from the SD card would be faster than a USB drive cable - it should certainly not be slower.
As to being able to batch rename files: you can do that using DPP from the card once it is connected via the reader and recognized as a drive on your PC, or after the files are copied from the card to the hard disc. If you do the latter, it will process them at the speed of the hard drive. So, it's just a matter of working slightly differently from the way you did before. The point is you can achieve your ends if you are prepared to be flexible.
09-21-2022 05:15 AM
You should start your own thread for your issue. It’s good etiquette.
09-21-2022 05:34 AM
Actually, the speed of a USB C cable is far faster than directly via the card on a USB-A connection. I didn't wreck the card removing it from the computer, but rather from the camera. Sorry about that misunderstanding. The whole process of copying the files, then moving them to the correct folder and renaming them is very tedious. It is a work around, but the issue here is that Canon have not done anything to resolve this issue for EOS R users.
09-21-2022 05:37 AM
Waddizzle: its the same issue. Basically, if you can't see the camera via USB, you most certainly can't download the images using the EOS Utility. Is that not clear to you? It is to me! 🙂
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